Quality Control Service Center

Byron Obando

************@*****.*** 978-***-****

Mesa, Arizona 85212

Work Experience

Cleaning Room Tech (Lead)

Rinchem- Chandler AZ

February 2021 to Present

• Lead pre-shift Safety Huddles

• Lead by example using and training others to use PPE

• Ensure team adherence to all company and department policies and procedures.

• Ensure strict compliance with maintaining safety standard

• Escalate any potential safety or quality concerns

• Direct truck drivers and deliveries; including logistics and paperwork

• Perform accurate quality control checks

• Convey materials and items from receiving areas to storage or to other designated areas

• Sort and place materials or items on racks, shelves, or in bins according to predetermined sequence such as size, temperature specifications, type, style, or product code

• Sort and store temperature-controlled items in appropriate refrigerated rooms

• Mark materials with identifying information (pallet tags) and verify accuracy

• Open drums, totes, boxes, cylinders, bales, crates, and other containers

• Use computer for inter-company correspondence and to download temp recorder and verify temperature control is within specifications against packing slip

• Operate forklift/truck or pallet jack and other designated equipment to move, put away or retrieve specified materials according to safety rules and regulations

• Maintain showcase standards through cleanliness and organization throughout the service center by performing housekeeping duties, including picking up and dumping trash

• Handle tools and materials according to training/regulations and in a safe and appropriate manner

• Maintain safety and security standards by reporting any items or people within the service center which appear to be out of order to management immediately

• Participate in safety, quality or other committee memberships as needed

• Familiarity with regulatory requirements, including but not limited to OSHA, RCRA and Dept of Homeland Security Site Security Plans

Supervisor (CPS) 2

Adecco/ Lindt Chocolate – Stratham NH

October 2017 to 2020 March

• Manage relationships with clients and internal and external resource providers

• Coordinate and execute service activities, such as Onboarding new clients, resolving Service Req uests, gathering and compiling data for client meetings, maintaining client files/dashboards and h andling day-to-day client requests

• Speaks and writes clearly and effectively. Listens and asks questions to ensure understanding. message to the purpose and audience. Values and respects the opinions of others and seeks inp ut from co-workers. Resolves conflicts or disagreements in a respectful, professional manner.

• A team player with good interpersonal skills and the ability to work collaboratively across departm ents.

• Excellent oral and written communication and presentation skills.

• Demonstrated problem-solving abilities.

Shipping Lead

DHL Logistics - Andover, MA

January 2004 to 2019 December

• Interact with both customers and clients on a daily basis in order to complete job tasks. This will include phone calls, e-mail, and face to face communications.

• Responsible for daily, weekly, and monthly reporting for both internal and external use.

• Communicate daily, weekly, and monthly with fellow warehouse and clerical associates, site leadership, customers and clients.

• Run delivery due list on SAP to generate deliveries available for shipment.

• Manage deliveries by FIFO and communicate priorities to the shipping team to ensure customer delivery dates are being met.

• Run weekly inventory checks of available tools and required materials used to fulfill all shipping job funct ions.

• Monitor performance of associates within the work group.

• Report unsafe conditions to supervisor if they cannot be self-corrected.

• Conduct training for new associates.

• Communicate work practices, procedures, and methods to associates.

• Perform additional duties as assigned.

Reverse Logistics Specialist / Decontamination Lead DHL Logistics - Andover, MA

January 2008 to January 2019

• Interact with both customers and clients on a daily basis in order to complete job tasks. This will include phone calls, e-mail, and face to face communications.

• Responsible for daily, weekly, and monthly reporting for both internal and external use.

• Responsible for creation and daily update of Returns orders. This will include all client demands relating to order processing and updating.

• Accountable for inventory integrity as it relates to all reverse logistics merchandise

• Communicate daily, weekly, and monthly with fellow warehouse and clerical associates, site leadership, customers and clients.

• Responsible for development and communication of process improvements found during merchandise h andling.

• Accountable for the general organization and cleanliness of all work areas utilized during the reverse log istics process. This includes both warehouse and office work areas and stations. Responsible for supporti ng the entire operation as it relates to general housekeeping.

• Perform other duties as assigned.

Education

Business Management Certification

Cambridge College Lawrence, MA

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