Customer Service Representative
Resume:
Bianca Berry
Love to go above and beyond
Riverdale, GA 30274
*************@*****.***
Professional Summary
• Versatile customer service representative with 4 years of experience in corrections, call center, and warehouse settings.
• Proficient in customer relationship management, sales force, and data entry.
• Skilled in customer service, sales, and account management.
• Proven in resolving customer complaints and improving efficiency. Authorized to work in the US for any employer
Work Experience
Rainbow
Sales Association-Riverdale, GA
October 2023 to Present
• Built and maintained strong relationships with customers.
• Resulting in a high rate of repeat business and referrals.
• Maintained a clean and organized work environment to enhance the shopping experience for customers.
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed.
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
Customer Service Representative
Ryder System-Locust Grove, GA
November 2022 to September 2023
• Picked and packed orders with high attention to detail, accuracy in product selection and packaging.
• Assembled product components using hand tools or machinery as required by job instructions.
• Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
• Maintained a clean and organized work area to promote safety and productivity.
• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately.
• Served as a reliable backup driver for local deliveries during peak periods or staff shortages.
• Operated pallet jacks and hand trucks to move materials within the warehouse. Customer Service Representative
FedEx Ground-Atlanta-GA
June 2021 to October 2022
• Recognized as a subject-matter expert within the department due to extensive knowledge of company products and policies
• Utilized CRM data analysis to identify trends, patterns, or recurring issues that required further attention or process refinement.
• Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations.
• Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow- up with customers.
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
Customer Service Representative
Aaron's-Atlanta-GA
December 2020 to May 2021
• Inbound and outbound.
• Make many calls as possible as I can before my shift is over.
• Determine to make sales though out the day.
• I am the person providing the device to customers before and after the purchase.
• Managed customers account, booked appointment for clients make sure they keep their payments up to date, Assisted customers with questions
Customer Service Representative/Call Center
Quantum 3 Media-Atlanta, GA
March 2018 to November 2020
• Handled billing issues and order inquiries.
• Scheduled reservations for customers.
• Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers.
• Recognized as a top performer within the team based on consistently achieving high sales conversion rates during upselling/cross-selling opportunities.
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings.
• Handled a high volume of inbound customer calls, averaging XX calls per day. Security Guard
Marksman Security Corporation-GA
August 2015 to February 2018
• Responsible for all orders for clients were processing of emergent order to the warehouse floor for expedited deliveries to the client site.
• assisted with customer complaints (via email) and fax on delivery issues of order processing to cause and correct the issue and apply corrective.
• Track pending deliveries lost or damage by shipping company.
• Answer phone, general questions and solve problems.
• Business development
Warehouse Worker
HelloFresh-Atlanta, GA
April 2010 to July 2015
• Shocking all types of meat and cheese
• Cutting meat and cheese printing labels out as the customer ask for meat or cheese.
• Building a relationship with the customers.
• Help make sandwich and hot plate.
• Taking bread out the oven.
Education
Graduated in Law
South Atlanta Leadership And Economic Empowerment-Atlanta, GA August 2004 to May 2008
Skills
• Salesforce (2 years)
• Data entry (2 years)
• Customer relationship management
• Social media management (2 years)
• Customer service (5 years)
• Inside sales (2 years)
• Sales Management
• Pricing (6 years)
• Training & development (1 year)
• Slack
• Microsoft Excel (3 years)
• Microsoft Outlook (3 years)
• Cash handling (8 years)
• Shipping & Receiving (5 years)
• Quality control
• Account management
• Analysis skills
• Communication skills (3 years)
• Plumbing
• Google Docs
• Inside sales
• Cash handling
• Order picking (4 years)
• English (4 years)
• Front desk
• Food Safety (8 years)
• Maintenance (1 year)
• QuickBooks
• Data Entry Processor (10+ years)
• Sales
• Warm calling
• SAP (1 year)
• Microsoft Office
• Telemarketing
• Packaging (6 years)
• Computer Networking
• Cold calling (1 year) (2 years)
• Sales (2 years)
• Salesforce
• Cleaning Experience (2 years)
• Outbound sales
• HVAC
• Mac OS
• Typing
• Direct sales
• Microsoft Word (8 years)
• Analytics
• Technical support
• CRM software
• Logistics (5 years)
• B2B sales
• Cashiering (6 years)
• Microsoft Powerpoint (2 years)
• Picking & packing
• English (10+ years)
• Organizational skills (8 years)
• Presentation Skills (1 year)
• Negotiation (3 years)
• Retail Sales (3 years)
• Outbound calling
• CRM software (1 year)
• Windows
• Oracle (2 years)
• Meat Cutting
• Business development
• Manufacturing (4 years)
• Machine learning
• Inbound and outbound calls (5 years)
• Sales (3 years)
• Customer support
• Marketing
• Leadership
• Lead generation
• Direct marketing
Contact this candidate