Customer Service Representative
Resume:
Francisco D Rodriguez
Hollywood, FL 33024
Phone: 754-***-****
****************@*****.***
Summary: Bilingual Spanish/English professional customer service representative with the abilities to speak read and write in Spanish with fluency.
Accomplishments:
Professional Customer Service
• Ability to handle multiple inbound/outbound calls
• Ability to analyze data and multi-task
• Work well in a high pressure environment.
• Strong communication and organizational skills
• Speak, read and write in Spanish
• Professional demeanor with pleasant speaking voice
• Self-motivated and assertive.
• Able to please customers under all circumstances.
• Quickly learn procedures and methods.
• Strong background in all phases of customer care
• Proficient in the use of computer systems and software such as MS word, excel and outlook
• thorough understanding of office equipment
• Over 15 years experience in customer service
• Able to work independently.
Coaster Furniture, Miramar FL
6/6/22 to 4/18/23
Handled inbound calls
Face to face with clients on occasion
Light dispatching
Data entry, processing invoices
Employment:
Dixie Clamp and Scaffold
Fort Lauderdale FL
Customer Service Representative 02/01/2019 to 04/15/2022
Inbound and outbound customer calls, quick books,
Clerical tasks such as but not limited to maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Data entry and research as required to troubleshoot and handle invoices.
Global Response, Margate FL
Customer Service Representative 08/2018 to 01/2019
Inbound Customer Service calls
Handled multiple inbound calls from clients
Gordon Thomas and Associates, Fort Lauderdale, FL
Customer Service Representative 08/2010 to 04/2018
Debt recovery for clients
Handled high volume of Outbound calls
Sales/Retention daily with various customers/clients
Worked with fax/copy machines
Broward Rehabilitation,(411-PAIN), Fort Lauderdale, FL
Massage Therapist 11/2007 to 06/2009
Gave Therapuetic massages and provided modalities to patients.
Provided patients with hot/cold therapy, electro therapy
Some office work and filing daily
Family Credit Counseling Corporation Fort Lauderdale, FL
Customer Service Representative 03/2006 to 08/2007
• Executed daily operations of handling inbound calls from new clients and providing them with information needed to finalize their enrollment into the program.
• Was instrumental in assisting management with company projects.
• Reviewed complaints concerning billing and service rendered, referring complaints of service failures to designated departments for investigation.
• Contacted credit card agencies on behalf of clients in order to negotiate monthly payments.
• Data entry of client’s personal and financial information.
• Successfully handled irate clients on a case by case basis.
Your Eye in the Sky/ ADT Security Fort Lauderdale, FL
Assistant Supervisor 11/2004 to 03/2006
• Assisted telemarketing manager with daily office operations
• Faxing, copying of documents to clients
• Accounts receivable for ADT
• Making outbound calls for collection purposes
• Confirming telemarketer sales and appointments
• Answering multiple inbound calls
• Customer service for ADT customers
IDS Telcom Miami, FL
Customer Service Representative 10/2002 to 09/2004
• Handling multiple inbound/outbound calls
• Assisted customers with monthly invoices
• Part of a special team aimed at providing customer service for the companies’ high-end clients
• Data entry
• Faxing, copying of documents if needed for customers
AT&T Growth Markets Sunrise, FL
Customer Service Representative 08/2000 to 04/2002
• Daily task consisted of contacting up to forty business clients in my database telecommunication needs in a call center environment.
• Handling of multiple business inbound/outbound calls
• Assisting new and current customers with invoicing, monthly statements and contracts
Quality Home Care Fort Lauderdale, FL
Operations Manager 08/1996 to 02/2000
• Supervised and managed up to 6 employees at a time
• Coordinated work assignments for employees
• Provided information and training
• Verified and tracked purchase orders.
• Received and reviewed vendor reports and invoices
• Filed, data entry
• Customer care
• Handling of inbound/outbound calls
Walgreens Fort Lauderdale
Inventory Clerk 10/1992 to 09/1995
Education: Piper High School Fort Lauderdale
GED 1996
National School of Technology Miami, FL
Massage Therapy Program 2005
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