Salesforce Consultant

Saraswathi M

Bahrain +91-911******* ******************@*****.***

PROFESSIONAL SUMMARY

Having Overall 8 years of Experience. I am a skilled IT professional with 3+ years of experience in Salesforce Ecosystem. I am a certified Salesforce professional with expertise in designing, developing, and implementing complex Salesforce solutions. I have good communication and leadership skills and the ability to perform well in a fast-paced business environment. In-depth knowledge of business across domains with specialized skills in designing highly efficient end-to- end CRM solutions. Performance-driven and hard-working with strong technical and functional expertise and a track record of success in leveraging the Salesforce platform to provide organizations with capabilities, functionality, process builder automation, flows, and reports. Experience in designing, developing, and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules. Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.

SALESFORCE PROJECTS

Project: -Stellantis

Dec 2023 TO Sep 2024

Stellantis is a leading global automotive company with well-known brands like Jeep, Dodge, Fiat, Peugeot. The project involved implementing Salesforce solutions to improve customer engagement, streamline dealer operations, and enhance the vehicle service process. Responsibilities:-

Analyzed the stories in Jira and find the solutions and Developed in Developer Sandbox.

Configured Sales Cloud and Service Cloud to streamline dealer and customer processes.

Automated business processes using Flows, Approval Processes, and validation rules, reducing manual errors.

Set up profiles, permission sets, record types, and security settings for leads, vehicles, and service management.

Customize Salesforce configuration including custom objects, fields, page layouts

We hide the fields in different tabs in lightning web components.

Developed automation for vehicle service tracking. Project: -BT Enterprise

Sep 2022 TO Sep 2023

EVS is Enterprise Value Sales Salesforce Org is used to do Business with their Customers easily and user- friendly. EVS data imported from BPS (Legacy Org) using Informatica. EVS follows SOHO sales process. In this salesforce we are using enterprise business for SOHO and SME there are so many products we are selling accordingly like BT Mobile, Broadband, etc. for that we are providing service in salesforce from marketing to service. we are also generating some campaigns via paradot and HVS tools. Responsibilities:-

Analyzed the stories in Jira and find the solutions and Developed in Developer Sandbox.

Responsible for the set-up, configuration and maintenance of the company’s Salesforce application

Implemented Lightning Component for Lead Record which contains the required fields to fill before the lead convert.

Created page layouts, search layouts, custom links, and related lists.

Configured pick- lists, dependent picklists, lookups, master- detail relationships, path settings, email templates, validation rules, and formula fields.

Designed and developed custom solutions on the Salesforce platform by utilizing Flows, Apex, Triggers, LWC, SOQL and initiated data migration.

Proactively took part in documenting business requirements, process flows, application design, configuration, testing and deployment.

Created Workflows, sharing rules.

Developed LWC components.

Developed, documented and organized functional designs for business requirements. SALESFORCE CONSULTANT STRATOS STUDIO PVT LTD

Developed custom Apex classes, triggers, and batch jobs to complete requirements

Developed and maintained custom Triggers to automate processes.

Developed and maintained Lightning Web Components (LWC) to create dynamic and responsive user interfaces.

Debug and troubleshoot Apex code, including Apex classes, triggers, and batch processes.

Experience in Service Cloud, and Sales Cloud.

Perform code reviews to ensure adherence to best practices and coding standards.

Utilize advanced Apex features, such as batch Apex, and future methods.

Build flows using the Lightning Flow Builder tool. Configure flow elements, such as screens, actions, and record triggered flows.

Internal Project: -IT Services-Resource Allocation FEB 2022-SEP 2022

Worked on Marketing, Sales, and Service modules, and was involved in multiple tasks such as developing a Web-to-lead form to capture leads, implementing automatic rating calculation based on BANT theory, creating flow automation for assigning employees to different projects, generating reports and dashboards, and setting up a web to-case form to capture cases along with Live chat functionality.

SENIOR EXECUTIVE ADITYA BIRLA CAPITAL

Mar 2018– FEB 2022

Project: Sun life insurance

Created page layouts, search layouts, custom links, and related lists.

Configured pick lists, dependent pick lists, lookups, junction objects, master-detail relationships, validation rules, and formula fields.

Created Users, Profiles, Roles, Permission sets and sharing rules.

Proficient in creating Users, Profiles, Roles, Permission Sets, Record Types, Page Layouts, Reports and Dashboards as per business Requirements.

Proficient in Automating Business Process using SFDC automation Tools (Work Flow, Process Builder, Approval Process, Flows).

Created different Email templates for the email alerts.

Assisted sales with developing prototype and managed complete system configurations and setting up of users.

Maintained Assignment rules and Auto-Response rules.

Developed, documented and organized functional designs for business requirements.

Designed business processes automations based on the Salesforce Platform.

Provided analytical support and guided the client and development team throughout SDLC. Previous Profile

Organization: HDB FINANCIAL SERVICE

Designation: Senior Executive

Location: Bangalore

Duration: Since Sep 2017 to Mar 2018

Work Profile

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Providing information related queries for Life insurance.

Providing information about Life insurance of customer accounts.

Providing information related queries for Life insurance

Receiving payments and maintain the branch.

Working with different departments of the company and providing support to enable smooth operations.

Organization: Intelenet Global Services Limited

Role: Senior Executive

Location: Bangalore

Duration: May 2016 to Sep 2017

Work Profile

Acting as a point of resolution for customers who have complaints.

Using good judgment and initiative, developing resolutions to complaints by telephone.

Following correct escalation procedures to customer Relations.

Logging a ticket based on the customer complaints.

Communicate and co-ordinate with internal departments.

Record details of inquiries, comments and complaints and actions taken. TRAILHEAD:

Points Earned: 150,225 Points

Badges:241 badges

Super badge: 7

Rank: DOUBLE STAR RANGER.

DECLARATION:

I hereby declare that all the above- mentioned information is correct, and I bear the responsibility for the correctness of the above mentioned particulars. Place :Bahrain (Saraswathi M)

Date :

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