Data Entry Support Specialist

Lisbeth Rodriguez

******************@*******.*** 929-***-**** Bronx, NY

www.linkedin.com/in/lisbeth-rodriguez-22a219284

Healthcare Support Specialist with experience in health plan call centers, medical office operations, and team leadership. Skilled in payroll/timekeeping, scheduling, benefits support, and high-volume customer service. Strong background in HIPAA compliance, patient care coordination, and bilingual communication (English & Spanish).

Professional Experience

Insight Global – Diagnostic Specialist

Remote Mar 2025 – May 2025

- Processed high-volume diagnostic imaging requests, ensuring accurate scheduling and documentation.

- Verified insurance details and maintained sensitive medical records in compliance with HIPAA regulations.

- Coordinated with providers to confirm, reschedule, and prescreen patient appointments. Maximus – Call Center Representative

Remote Oct 2023 – Apr 2024

- Assisted clients with healthcare plan selection, ensuring accurate data entry and HIPAA compliance.

- Handled high-volume inbound calls from members, prospective enrollees, and representatives.

- Processed consumer data in multiple systems with attention to accuracy and confidentiality.

- Monitored schedules and timekeeping records, ensuring accurate reporting and compliance for payroll processing.

Planned Parenthood – Patient Service Representative Bronx, NY Apr 2023 – Sept 2023

- Managed patient intake, appointment scheduling, and billing inquiries while safeguarding patient privacy.

- Provided clear communication of provider instructions and services to patients.

- Maintained accurate patient files and assisted with referrals, ensuring compliance with regulations. Favorite Healthcare Staffing – Head Team Lead

New York, NY Nov 2022 – Apr 2023

- Managed onsite operations for a humanitarian emergency relief center, supervising lobby and intake staff.

- Documented asylum seeker information accurately and referred individuals to legal resources.

- Oversaw data collection and reporting, ensuring compliance with organizational protocols.

- Monitored staff attendance, managed shift coverage, and submitted weekly timekeeping reports for payroll processing.

- Tracked employee hours, approved timesheets, and coordinated corrections with HR/payroll to ensure accuracy.

Total Care Chiropractic & Physical Therapy – Medical Assistant Bronx, NY Mar 2021 – Oct 2022

- Oversaw front office operations, including patient data entry, insurance verification, and billing.

- Prepared and maintained patient charts, ensuring accuracy and completeness.

- Facilitated diagnostic test referrals while maintaining HIPAA compliance. Education

George Washington High School – High School Diploma Sept 2007 – Aug 2011

Skills & Languages

- Payroll & Timekeeping

- Patient Care Management

- Customer Relationship Management (CRM)

- Data Entry & Records Management

- Microsoft Office (Word, Excel, Outlook)

- HIPAA Compliance

- Spanish (Native/Bilingual), English (Full Professional)

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