Customer Service Representative
Resume:
Sabrina Domino
Houston, TX *****
******************@*****.***
Professional Summary
Hardworking consistent young professional focused on strengthening my knowledge of customer service and analytical thinking in order to assist me with a long term career. Work Experience
Customer Service Representative
Harris County-Houston, TX
August 2024 to Present
The Customer Service Representative (CSR) builds professional rapport and provides excellent customer service to all inquiries including, but not limited to, EZ TAG fulfillment, creating and updating accounts, payment plans, and standard violation resolution. This position handles heavy phone, e-mail or walk-in customer traffic. Must maintain Payment Card Industry (PCI) compliance as it relates to collecting and processing payments. This position is required to meet defined quantitative and qualitative performance targets to maintain operational standards. The CSR increases and maintains expert knowledge of Harris County Toll Road Authority (HCTRA) products and services and is expected to keep up-to-date with policy, procedural, and product updates.
Establishes professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution Maintains PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
Reconciles payments, toll tags, and prepares end-of-day reports as specified per section. Builds expert and dynamic knowledge of HCTRA products and services; keeps abreast of all procedural and product updates and implementing as directed.
Pharmacy Service Representative Lead WFH
Continuum Global Solutions/CVS Pharmacy-Houston, TX January 2023 to December 2023
Take inbound calls for Medicare members, assist members with ordering correct medications, update members demographics, update members credited card information, educate members on next refill dates for medications, take payments for past due balances, attach credit cards to correct orders. Assistant supervisor with training and coaching.
Shift Lead
Walgreens-Houston, TX
June 2021 to February 2023
Act as the face of Walgreens to all customers.
Take on a leadership role where you oversee the team, opening and closing procedures, store operations, and store inventory.
Motivate the team and inspire teamwork. Provide exceptional customer service performs all required cash handling duties and ensuring that the stockroom and floor are ready for the business day. Customers Service Lead
IKEA
March 2019 to October 2021
Supervising coworkers and customers relations. While welcoming customers and providing them with any advice and information they may need during a visit to the store. For this, they need a thorough knowledge of the IKEA product range and an ability to communicate. Registers counting. Minoring sales on the cash register. Supervision of coworkers to assure scanning items %100. Resolves customer escalating issues and answers questions. Bags purchases if needed help in lanes. Assuring collections of payments by coworkers 100 percent. Call Center Representative Overnite (Work From Home) NCO-Houston, TX
October 2017 to July 2018
Overnight customer service inquiries and complaints. Providing customer service, information about the products and services .Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics, Identifying customers’ needs, clarify information, research every issue and provide solutions. Seize opportunities to upsell products,when they arise. Build sustainable relationships and engage customers. Taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets.
Shift Supervisor
Unity Children’s Home
March 2015 to July 2017
With the aid of a 4 person staff. Assist with administering therapeutic and leisure activities, such as physical exercises, occupational arts and crafts, and recreational games, to residents (both on and off campus). Help assure staff is working alongside residents on achieving formal and informal goals. Develop and/or follow recommended teaching techniques, behavior management programs, etc. Supervision of staff assistance of individuals with increasing their productivity and independent living functions. Train and monitor staff behavior with residents. To assure implementation and integration of the company is kept. Supervise punctual attendance of scheduled and daily programs. Show different techniques of restraints to staff. Help pervert residents from causing injury to themselves and others. Counting and sorting of prescribed medications. Helping staff with knowledge of each medication. Documents report, and review residents’ daily progress, needs, medical issues, and behaviors. May include completing seizure reports and daily notes. Attend to routine health care needs of residents under supervision of medical personnel. Education
High school diploma
Forest brook High School - Houston, TX
August 2002 to May 2005
Skills
• CRM software
• Negotiation
• Google Docs
• Network Support
• Documentation review
• Typing
• Behavior Management
• Upselling
• Microsoft Office Quick Learner Microsoft Outlook
• Customer support
• Windows
• Guest services
• Equipment Repair
• Skill Highlights PowerPoint Creative Problem Solver Customer Service Oriented
• Citrix Platform Documentation Excel
• Inside sales
• VPN
• Mac OS
• Active Directory
• iOS
Certifications and Licenses
Class D Security
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