Key Account Manager

RESUME OF HJORDES BESTER

Address: ** ******* ******, ********* *****, 7530

Telephone: 083-***-****

Email: ********@*****.***

Professional Summary

Dynamic and results-driven operations and sales leader with over 20 years of experience in the telecommunications and retail industries, including 17 years at MTN. Proven track record of delivering performance excellence in regional management, key account development, project execution, and stakeholder engagement. Highly adaptable and driven, I bring strong leadership, planning, and interpersonal skills to every role. Known for fostering collaboration, navigating change with professionalism, and driving KPIs with strategic foresight.

I thrive in high-pressure environments, solve challenges with a solution-oriented mindset, and lead with integrity and empathy. Passionate about empowering teams, delivering measurable outcomes, and cultivating client relationships. I bring energy, resilience, and commitment to every assignment and consistently exceed expectations while working independently or collaboratively.

Experience

MTN SA

Date of Employment: September 2022 – 30th May 2025 Position: Area Manager – BRC Channel

Reference: Renier Voges – 083-***-****

Responsibilities:

• Drive weekly, monthly, and annual KPIs and profitable sales growth across the BRC Channel and Main Market.

• Collaborate with internal and external stakeholders on operational efficiencies, staffing, promotional planning, and systems support.

• Execute tactical sales plans and ensure alignment with partner strategies.

• Manage marketing, POS distribution, and customer engagement within the portfolio.

• Oversee project delivery and ensure execution meets partner and business expectations.

• Analyse and report on performance metrics to guide strategic decisions and market competitiveness.

MTN SA

Date of Employment: August 2019 – September 2022

Position: Key Account Manager – BRC Channel

Reference: Carmen Van Heerden – 083-***-****

Responsibilities:

• Manage strategic accounts and drive performance across all KPIs.

• Support dealer forecasting, stock management, and operational alignment.

• Coordinate marketing initiatives and customer awareness campaigns.

• Provide operational, sales, and systems support to ensure dealer success.

• Analyse market trends and provide competitive insights to strengthen market share MTN SA

Date of Employment: October 2011 – July 2019

Position: Senior Account Manager - Retail

Reference: Jillian Tyler – 083-***-****

Responsibilities:

• Develop and implement strategic plans to achieve sales targets and financial results.

• Provide stakeholder management across sales, finance, marketing, and operations.

• Conduct market share analysis, manage marketing budgets, and oversee stock forecasts.

• Lead after-sales service delivery and ensure account performance.

• Coordinate meetings, prepare agendas, and document key outcomes to drive results. MTN SP

Date of Employment: October 2009 – October 2011

Position: Retails Operations Administrator

Reference: Jillian Tyler – 083-***-****

Responsibilities:

• Process requisitions and generate purchase orders for KAMs and retailers.

• Coordinate promotional activities and events.

• Maintain and track budget allocation reports.

MTN SP

Date of Employment: November 2007 – September 2009 Position: Point of Presence Consultant @ Metropolitan Reference: Cavell Steenkamp – resigned from MTN

Responsibilities:

• Deliver external customer support and sales service.

• Handle inventory control, administration, and reporting.

• Build and maintain relationships with internal and external stakeholders. Light Bulbs Unlimited – Florida USA

Date of Employment: March 2006 – August 2007

Position: Personal Assistant / Retail Consultant

Reference: Stanley Civin – Facebook Contact

Responsibilities:

• Assist with customer service, sales support, and appointment scheduling.

• Coordinate site visits and manage administrative tasks. MTN SP

Date of Employment: Aug 2005 – Feb 2006

Position: Operations Support

Reference: Rachelle Smit – 083-***-****

Responsibilities:

• Resolve customer queries and update internal databases.

• Prepare monthly Excel reports and support internal stakeholders. Boca West Country Club – Florida USA

Date of Employment: November 2002 – May 2005

Position: Retail Associate – Golf and Tennis Pro- Shop Reference: Bethany Burgess – Facebook

Responsibilities:

• Handle customer sales, special orders, and retail queries.

• Assist with payroll, staff scheduling, and stock buying. M-Tel

Date of Employment: June 2000 – October 2002

Position: Operations Administrator and Service Center Consultant Reference: Jerome Muller / Faul Retief

Responsibilities:

• Manage technical and account queries.

• Close postpaid contracts and maintain customer satisfaction.

• Utilize MS Office and MTN systems for daily operations. M-Tel

Date of Employment: October 1998 – June 2000

Position: Sales consultant - Retail stores (DIONS and CNA) Reference: Rachelle Barioli - 083-***-****

• Conduct pre- and post-paid sales.

• Support telephonic customer engagement and inventory management. Europoint

Date of Employment: July 1998 – October 1998

Position: Sales Consultant

Reference: Company does not exist

Responsibilities:

• Manage walk-in and telephonic sales and queries.

• Oversee inventory control.

Good Hope Sales

Date of Employment: November 1996 – July 1998

Position: Sales Consultant

Reference:

Responsibilities:

• Manage daily sales and customer service.

• Maintain inventory and POS systems.

Education

Windermere Secondary School

1996 - Grade 12

Passed with a bachelor's Certificate

Da Vinci Institute

September 2018 - 2019 – Management of Innovation and Technology Graduated in October 2020

August 2021 – 6-month Wits digital Course

MTN Leader as coach

Skills

• Communication

• Ability to Work Under Pressure

• Decision Making

• Time Management

• Self-motivation

• Leadership

• Adaptability

• Teamwork

• Implementor

• Enthusiasm

• Trustworthiness

• Discipline

• Patience

• Respectfulness

• Determination

• Dedication

Motivation

I am motivated by excellence, integrity, and continuous improvement. My greatest inspiration is my son, Jesse, who fuels my drive to lead by example, pursue growth, and make a meaningful impact. I am passionate about people, innovation, and operational excellence and believe in fostering positive change through purpose-driven leadership. I am eager to contribute my skills to an organization that values strategic thinking, high performance, and ethical leadership

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