Specialist Ii Follow Up

E-mail address: *********@*******.*** or ************@*****.***

Phone: 781-***-****

PO BOX 708

Stoughton MA 02072

Nicole Villaroel

Objective: Dedicated professional seeking a position where my skills and experience will be utilized as well as growth, potential and challenges.

Experience March 2021 Sharon Crescent United Credit Union, Brockton MA – to Now

Collector Specialist II

Make regular, consistent collection calls to past due customers on Mortgages, Car loans, Visa Credit Cards. HELOC accounts, Personal loans, Privilege pay loans, to obtain payment commitments

Send any letters that needs to go to past due members, emails or text messages to members

Follow up on commitments and promptly follow up on all that go delinquent

Alert supervisors/sales team to problem situations for possible suspension of further credit

Go thru monthly reports on credit cards

If no responses on collections calls via vehicle loans put a repossession in place

Have a strong verbal and written communication skills clearly with both internal and external customers

Work on any projects that may arises by your supervisor whether, remote or in office

Assist with branches or other teams members daily

Process monthly VSI claims – Monitor credit accounts

If need be reach out to insurance companies – auction companies – repossession companies etc

Train new employees

De-escalate situations if arise with members over the phone

Generate reports on collection activity, outstanding debt levels, and key performance indicators.

Prepare and submit weekly or monthly reports on collection progress, outstanding balances, and any issues or challenges affecting cash flow.

August 2017 – March 2021 Fidelity, Canton MA

Remittance Processing Associate

Prepares customer payments for processing

Performs research and adjustment activities

Processes exception items

Maintains inventory of remittance processing supplies

Prepares outgoing collection notices for negotiable instruments

Train new and old employees

Work in the data entry group entering customer data from source documents within time limits

August 2016 – July 2017 Marsh Mclennan, Norwood MA

Client Service Analyst

Working in a customer service environment, answering inbound calls of clients wanting to ensure their health benefits are implemented for the year and the years to come

Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met

Serve as a key resource for day to day issues

Ensure quality service to the clients, accuracy and time standards are consistently met

Serve as a subject matter expert on the client’s plans and administrative procedures

Unlocking participants to get onto the companies benefit website

September 2015 – July 13th 2016 Bainbridge International, Canton MA

Customer Service

Answering and transfer call to the appropriate departments

Filing and In putting orders from West Marine via email on our NAV system

Be the backup for the sales reps when they are on the road

Train new employees for the front desk position

Train with other employees in other areas of the company

Help other mangers/directors in other departments with projects if need be

Place office supply orders

September 2007 to August 2015 State Street Bank and Trust Company, Boston MA

Portfolio Administrator

Reconcile cash to resolve any variances between the Cash Forecast and the DDA

Prepare weekly and monthly financial statements

Monitor trades, past due income, process transactions, and determine investable funds

Provide ad hoc reporting for clients

Assist in the retention of key relationships and improve the NIBT and Margin

February 1996 to August 2007 Fidelity Investments Institute Services Boston, MA

Database Administrative Assistant

Primary trainer to new DQS employees

Maintained FSA database interfaces, which includes IRIS, World Class and ICM

Assisted in the yearlong IMPACT, mainframe system decommissioning project

May 1989 to January 1996 Massachusetts Financial Services Boston, MA

Fund Trading Assistant

Provided support to brokers, fund accountants and shareholders

Maintained shareholders records and account options

Maintained account billing

Education Fischer College Boston, MA

BA – Liberal Arts

Skills Microsoft Office Business Applications, IBC, Outlook, Word Doc

Quicken, QuickBooks, FileMaker, Pro, Avimark, NAV, MIQ Logistics system, SPS Commerce system (West Marine), Microsoft Word and Excel, Opex 3600 and Falcon 7200

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