It Support Service Desk
Resume:
REFERENCE
CONTACT
ADDITIONAL INFORMATION
************@*****.***
Kampala, Uganda
IT Support & Troubleshooting (Hardware, Software,
Networking)
Microsoft 365 Administration (Outlook, Teams,
OneDrive, SharePoint)
Endpoint Deployment & Configuration (Windows,
macOS, Mobile Devices)
User Access Provisioning & Security Controls
Excel & Professional Email Communication
Familiarity with service desk tools, incident management, IT asset and configuration management, and change
enablement.
Knowledge of desktop operating systems (Windows,
macOS) and office productivity tools.
Experience in user access provisioning and management. NAMALE ELIZABETH AMANDA
IT SPECIALIST
WORK EXPERIENCE
EDUCATION
PROFESSIONAL SUMMARY
I am a detail-oriented IT specialist with an educational background in Information Technology and proven experience in delivering first-level technical support in fast-paced business environments. Skilled in troubleshooting software, hardware and network issues and managing Microsoft 365 environments. Adept at providing end-user support, documenting incidents and training staff to improve system adoption and efficiency. Currently supporting IT operations at a freight forwarding company, with a strong interest in advancing into enterprise IT. FEB 2025- PRESENT
FRACHT UGANDA LIMITED
IT Support & Administrative Assistant
UGANDA REGISTRATION SERVICES BUREAU
Systems Administration Assistant (Intern)
Provide first-level IT support to over 20 staff members, troubleshooting hardware, software, and network issues. Manage Microsoft 365 accounts and email configurations, ensuring smooth communication across departments. Support onboarding by provisioning user accounts and configuring endpoint devices (laptops, phones, printers)
.
Assist management in IT-related procurement evaluations and vendor coordination. Train staff on the use of Outlook, Teams, and Excel to improve productivity. Provide administrative support, including reporting, scheduling, and communication handling
·Provided technical support to over 50 staff members, resolving hardware malfunctions, software issues, and network connectivity problems.
·Managed and updated the Active Directory system, including adding and removing user accounts, resetting passwords, and configuring user permissions on Linux-based Domain Controllers.
·Conducted regular server maintenance, including checking system logs, applying patches, and ensuring critical backups were performed and securely stored.
·Identified and resolved recurring network issues by diagnosing faults in routers and switches, improving overall system reliability.
·Collaborated with the IT team to test and roll out software updates, ensuring minimal disruption to ongoing operations.
·Assisted in monitoring server performance metrics to identify potential bottlenecks and recommended necessary upgrades.
·Supported the installation and configuration of new workstations and peripherals, ensuring compatibility with existing systems.
Bachelor of Science in Information Technology
Uganda Christian University.
2021-2024
Uganda Advanced Certificate of Education.
Trinity College Nabbingo.
2019-2021
Uganda Certificate of Education.
Nabisunsa Girls’ School.
2015-2018
MAY 2023-JULY 2023
CORE SKILLS
BEHAVIORAL SKILLS
Strong communication and interpersonal skills.
High integrity and accountability.
Patience and empathy when dealing with users.
Effective teamwork and collaboration.
Proactive and innovative mindset.
Attention to detail and sound decision-making.
Strong analytical and problem-solving skills.
Age : 24
Languages : English (Fluent) Luganda (Native)
Ritah Zaabu Mpiira
Human Resource
Manager
Fracht Uganda Limited
TEL : 070*******
Mr. Geofrey. Byamukama
TEL: 078*******
Director Human Resource and
Management
Uganda Registration Services Bureau
Henry Nabaasa
Finance & Administration Manager
Fracht Uganda Limited
TEL : 078*******
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