Customer Service High School

AMY TURNER

*** ******** **. *********, ** ***** 704-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with over 13 years of experience in the

banking industry. Strong interpersonal skills, with a proven ability to handle high-volume

transactions and manage customer needs effectively. Skilled in multi-line phone systems,

cash handling, and assisting in various operational procedures. Committed to providing

exceptional service in fast-paced environments.

EXPERIENCE

BANK TELLER, SOUTH STATE BANK; SALISBURY, NC - MAY 1999 - JULY 2012

* Delivered excellent customer service in a high-volume banking environment.

* Managed and balanced cash drawer with full accountability for assigned cash on hand.

© Greeted customers in a professional and friendly manner, ensuring a positive banking

experience.

* Resolved customer inquiries and needs in a timely and accepting manner.

* Operated multi-line phone systems efficiently to manage incoming calls.

* Assisted management with bank opening and closing procedures.

EDUCATION

HIGH SCHOOL DIPLOMA, WEST ROWAN HIGH SCHOOL; MT ULLA, NC

JUNE 1989

CERTIFICATIONS

MEDICAL TERMINOLOGY AND II, RCCC; SALISBURY NC

FEBRUARY 1998

SKILLS

Customer Service Excellence - Cash Handling & Balance Management - Multi-line Phone

Systems - Bank Procedures & Operational Support - Problem Solving & Conflict Resolution

Time Management & Organization - Microsoft Office Suite (Word, Excel, Outlook) - Verbal

and Written Communication Skills - Ability to Work Effectively in a Team Environment

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