Customer Service House Manager

Name: Sharon T Chikoto

Address:**** ***** ******** ****

Phone Number:078*******

Email: *********@*****.***

Objective

To obtain a challenging and rewarding role as a Front of House Manager where I can utilize my skills and experience to provide exceptional customer service and lead a dynamic team.

Summary

Results-driven and customer-focused Front of House Manager with 5+ years of experience in managing front-of-house teams, ensuring exceptional customer service, and collaborating with kitchen teams.

Work Experience

Front of House Manager

Oden Foods, Belvedere Harare,

Jan 2024-Feb 2025

- Managed front-of-house teams, including recruiting, training, and supervising staff.

- Ensured exceptional customer service, responded to customer complaints, and maintained a high level of customer satisfaction.

- Collaborated with kitchen teams to ensure seamless service, managed inventory, and maintained a clean and organized front-of-house environment.

Assistant Manager

Universal Cotton Processors, October 2021-Dec 2023

- Assisted with managing front-of-house teams, including supervising staff and ensuring exceptional customer service.

- Coordinated events, managed reservations, and maintained a high level of customer satisfaction.

Education

Diploma in Business Management

Pursuing a degree in Business intelligence and data analytics

Skills

- Excellent communication and leadership skills

- Ability to work accurately and efficiently in a fast-paced environment

- Strong problem-solving and conflict resolution skills

- Proficient in restaurant management software and systems

References

Available upon request.

Contact this candidate