Customer Service Patient Care
Resume:
x JENNIE WARREN resum... it
JENNIE WARREN
Decatur, GA 30034
**************@*****.***
SUMMARY OF QUALIFICATIONS
Compassionate and competent patient technician with over four years of experience providing
patients with top care and assisting with their everyday necessities. Superb communication,
interpersonal, organizational, and time management abilities. Team-oriented and reliable,
patient and family-focused, with exceptional customer service, and patient satisfaction.
PROFESSIONAL EXPERIENCE
June 2015 — present
Grady Health System Atlanta, GA
Certified Nursing Assistant (6B Surgical Trauma Unit)
Key Qualifications and Responsibilities
¢ Perform direct patient care duties under the supervision of licensed nursing personnel
e Assist with promoting a compassionate physical and psychosocial, environment for the
patients
¢ Safely feed patients as ordered, following prescribed feeding protocols, record patients’
intake and report any changes
¢ Respond to patient call signals in a timely manner, bathe, groom, shave, dress, clean
rooms, change linens and help patients with exercises
March 2008 — June 2015
Grady Health System Atlanta, GA
Supply Distribution Specialist
Key Qualifications and Responsibilities
¢ Generated, maintained, and filed all reports for the facility
¢ Delivered supplies and equipment to designated departments, clinics, and all other areas
across the health system
¢ Performed as a patient sitter when needed
¢ Operated a computerized inventory system
¢ Worked independently while using reasoning and problem-solving skills in order to
address and resolve customer service issues and other discrepancies
EDUCATION
June 2021-August 2021
Atlanta Area Technical College, Atlanta, GA
Patient Care Technician (PCT) Certificate
Relevant coursework: Laboratory and Diagnostic Procedures, Medical Terminology, Anatomy
and Physiology
June 1997
DeKalb Technical College
Certified Nursing Assistant Certificate
Clarkston, GA
June 1992
Columbia High School, Decatur, GA
High School Diploma
KEY SKILLS
¢ Provide pastoral care to spinal cord ¢ Measurement of vital signs
patients ¢ Prepare treatment rooms for patient exams
e Test glucose levels ¢ Perform as a medical assistant
¢ Administer & remove IV’s and catheters
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