Customer Service Office Assistant

Concepcion Ordaz

*** *. ****** **. ******, CA ***76 909-***-**** ***********@*****.***

OBJECTIVE

A highly talented and accomplished Customer Service professional with extensive skills and experience in Customer Relation.

SUMMARY OF QUALIFICATION

• More than 9 years of customer service support experience.

• Able to develop, maintain, and strengthen business relationships with clients.

• Recognized for exceptional problem solving and analysis abilities.

• Pleasant personality, hardworking, and dedicated to customer satisfaction.

• Outstanding verbal and written communications skills in Spanish and English.

PROFESSIONAL EXPERIENCE

OFFICE ASSISTANT III REGISTER OF VOTERS LOGISTICS, SAN BERNARDINO COUNTY January 8,2024 – December 11, 2024

• Facilitated communications with potential polling sites.

• Provided customer service via phone or email with polling sites and inter-departmental.

• Coordinated and scheduled appointments for surveys, and deliveries/pickups.

• Processed documents for the survey teams, ballots security teams, and delivery/pickup teams needed to complete their task.

• Decompress, verify and input information of all hard copy documents submitted by the teams and polling sites into digital form and save in the correspondent files on the department share file.

• Managed up to 5 teams in the field to keep track of their routes, break and lunch.

• Plan and coordinate routes for deliveries, BST, deliveries/pickups, depots.

• Reviewed and verified the accuracy of documents like surveys, facility use agreements, certificates of insurance, delivery/pick up manifest, to ensure there is no setbacks prior, during and post-Election Day.

oFFICE ADMINISTRATIVE DICE Cleaning, Los Angeles, ca August 2018 – January 2024

• Answer e-mails daily for any issues with our buildings or estimates request from clients.

• Answer phone calls from our clients and with any information or request needed.

• Resolve any emergency calls from our clients.

• Get weekly workers logs and enter them in the google calendar and create reports for the end of month.

• Create invoices to pay our employees, and invoices to charge our clients in QuickBooks.

load out / customer service stoneledge furniture, llc, colton, ca september 2017 – may 2018

• We started the morning as load out, which means that we were responsible of a group of doors that we needed to make sure that no furniture was missing for any of those doors, or damage.

• Once the drivers verified that the doors were clear with no issues, we opened the door so drivers would start loading their trailers.

• During loading if any furniture was damaged, we were responsible for replacing that item and making sure, picker brought it on time.

• Complete require paperwork in an orderly, accurate, and professional fashion.

• Perform all other duties as needed or assigned.

• Maintain communications with drivers, inventory team, and load out operators.

• In the office we call customers with any issues regarding their order, for example items not available, damages, and check on PO’s dates.

• Update inventory system with accurate information.

• Assist carriers calls regarding any issues with customers or with any documents they need. Help them with scheduling delivery appointments.

oFFICE cOORDINATOR nISSIN iNTERNATIONAL tRANSPORT, rANCHO cUCAMONGA, CA nOVEMBER 2011 – aPRIL 2014

Answer all e-mails request from Sharp Team and inquirer ties.

• Schedule all deliveries appointments for our top accounts like Best Buys, Target, Staples, and customer pick-ups.

• Create all receiving work sheets for all inbounds.

• Update Ameriweb once containers arrive.

• Print all orders utilizing AS400 system, and parcel.

• Do web routing for Best Buy, Target, and Staples.

• Pay company invoices on oracle.

• Send e-mails to carriers to schedule pick-ups appointments.

• Responsible for assisting carriers with any issues or requests.

• Help drivers once they arrive to pick up loads.

• Invoice all outbound shipments.

• Send reports to Sharp showing everything that shipped out for the day.

• Assist the Manager with daily operations issues.

cUSTOMER SERVICE SPECIALIST mITSUI-SOKO (usA) INC., CARSON, CA MARCH 2004 – FEBRUARY 2010

• Respond to pricing inquiries, providing accurate and timely information and quotes.

• Print shipping documents daily.

• Carry out orders processing activities, utilizing AS400 system and Oracle.

• Monitor and coordinate invoicing and shipping functions.

• Work closely with Quality Control, Shipping, and Accounting departments to ensure accuracy and highest levels of service.

Logistics Coordinator toshiba america, mira loma, ca Aril 2001 – May 2004

• Oversee two associates and all functions in the office.

• Responsible for our top accounts, Best Buys and Sears, and Target.

• Print all UCC labels for Sears, JC Penny, and Target.

• Oversee all inbound and outbound shipments.

• Track and monitor data, prepare daily and weekly reports and invoices.

• Assist the Manager with daily operations issues.

• Audit all incoming freight bills.

• Responsible for assisting carriers with any problems.

• Answer all phone calls and schedule appointments request.

general office clerk tab dist whse, fontana, ca january 1999 – june 2001

• Call and schedule delivery appointments in AS400.

• Confirm daily appointments and Update the Kleinschmidt.

• File drivers manifest and vehicle inspection logs.

• Solve problems regarding with the customer’s or delivery appointments.

• Update daily reports with trailers information.

Data entry clerk pc channels, inc. city of industry, ca july 1998 – september 1999

• Maintain department’s database updated and distributes technicians repair report.

• Update the company’s website, weekly reports and monthly reports.

• Answer phones, and contact customers regarding their systems.

• Scheduling of pick-ups and call tags.

• Invoice all repair bills of lading and file them in order.

EDUCATION AND TRADING

Received High School Diploma from San Bernardino Adult School.

Received a Diploma from CEI (Computer Education Institute) on General Office Clerk.

SKILLS

• Windows 7, 10, 95, 98, and 2000

• Quickbooks

• Microsoft Office: Excel, Word, and Power Point.

• AS400 and WMS

• Oracle

• Great oral and written skills in Spanish and English.

• Good problem solver

• Work well independently

Contact this candidate