Customer Service Representative
Resume:
Jennifer Niesser
Niagara Falls, NY *****
************@*****.***
Professional Summary
Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor. I took some time off work to care for my ill grandmother, and I'm now back to work searching for a stable career.
Willing to relocate to: New York, NY - Niagara Falls, NY Authorized to work in the US for any employer
Work Experience
Tour Guide
5 STAR Event Services-Niagara Falls, NY
May 2024 to Present
I am a tour guide downtown Niagara falls I give great customer service take people to the maid of the mess and the cave of the winds and all throughout Niagara falls State Park. Also letting people know all about the history of Niagara falls as well as the Daredevil attempts. Customer Service Representative
PPL, inc-Niagara Falls, NY
December 2024 to May 2025
I assist customers with their consumer healthcare
In Home Caregiver
self employeed-Amherst, NY
October 2019 to May 2024
• Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records
• Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients
• Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
• Provided companionship and emotional support, engaging in meaningful conversations and recreational activities to enhance clients' mental and emotional well-being
• Collaborated with healthcare professionals, including nurses and therapists, to implement and adjust care plans as needed, ensuring comprehensive and coordinated care
• Managed and documented clients' medical histories and daily activities, maintaining accurate and up- to-date records
• Responded to emergencies calmly and efficiently, following established protocols and seeking assistance when needed
Supervisor
Hospitality Inn-Niagara Falls, NY
April 2013 to October 2019
• Supervised a team of XX front desk agents, providing guidance and support to ensure exceptional customer service
• Implemented new check-in and check-out procedures, reducing wait times by XX%
• Resolved guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction
• Collaborated with housekeeping department to ensure timely availability of clean rooms for arriving guests
• Ensured compliance with all safety protocols and emergency procedures at the front desk area Customer Service Representative
Teletech UnitedHealth Care-Niagara Falls, NY
October 2005 to April 2013
Worked as a Medicare prescription drug plan part D customer service representative and then got licensed for my life accident and health insurance license in NYS. I Assisted enrolees with their prescription plan needs and assisted in resolutions with complex issues regarding their prescription plans as well as assistance with the enrollment process. Education
Chemical dependency (College)
Niagara County community college-Sanborn, NY
September 2019 to June 2020
Insurance (Trade school)
TeleTech-Niagara Falls, NY
September 2012 to November 2012
Cosmetology (Trade school)
Niagara Orleans BOCES-Sanborn, NY
September 2001 to June 2005
Regents diploma (Highschool)
Niagara-Wheatfield Senior High School-Sanborn, NY
September 2001 to June 2005
Skills
• Office experience
• Laundry
• Cleaning
• Sanitation
• Time management
• Typing
• Sales
• Live Chat
• Phone Etiquette
• Data Entry
• Kitchen experience
• Custodial experience
• Cold Calling
• Working with people with autism
• Customer Service
• Medical sales
• Experience working with students
• Computer Skills
• Computer Operation
• Communication skills
• Addiction counseling
• English
• Residential cleaning
• Microsoft Word
• Behavioral health
• Word processing
• Organizational skills
• Floor care
Certifications and Licenses
Cosmetology License
Cosmetology license
Life accident and health insurance license
Insurance
Contact this candidate