Property Management Customer Service
Resume:
GABRIELA MARTINEZ
*********************@*****.*** 240-***-****
SUMMARY Property management professional with 4+ years of experience in customer support
and administrative service. Skilled in Yardi, CRM, and Microsoft 360. Recognized for
strong communication skills and transparency, as well as being bilingual in Spanish
and English. Seeking to bring years of experience and to expand my horizons beyond
property management.
WORK Assistant Community Manager, UIP Management May 2021 - Present
EXPERIENCE + Use management software Yardi to handle resident requests, generate
reports, and maintain financial records.
« Provided customer service by addressing tenant requests and concerns while
maintaining professionalism and accuracy.
« Hosted team meetings and collaborated with staff, contractors, and residents
to coordinate timely updates and repairs.
First Impression Staffing Jan 2021 - May 2021
« Logged and maintained records of tenant requests and service tickets.
« Responded to tenant inquiries through calls, messages, and emails.
« Maintained confidentiality within tenants while following fair housing
regulations.
« Effectively communicated with tenants deliveries and packages logged in at
the building.
Physiocare Rehab and Wellness Feb 2020 - Nov 2020
« Handled patient inquiries in-person, call, and email.
« Scheduled patient appointments and processed payments.
« Communicated with patients any deductibles or copays required to continue
therapy.
EDUCATION Associates of Applied Science - Business August 2019 - May 2021
Administration
Prince George’s Community College
High School Diploma Jan 2018 - Dec 2018
High Point High School
CERTIFICATIONS’ « DC Property Management Licensure
« H&R Block - Certificate of Completion Maryland ITC
KEY SKILLS
« Microsoft 360 « Team Collaborations
« Data entry. « Customer service.
« Time management skills « Yardi, CRM, and Nexus
« Fluent in Spanish and English « Effective Communication
Contact this candidate