Financial Aid Student
Resume:
Monika Thomas
Copperas Cove, TX *****
********************@***********.***
Proficient Administrative professional and Student Financial Aid Coordinator, well-versed in program options and regulatory requirements for federal student financial aid assistance. Well-organized and hardworking with a good grasp of related paperwork and processes. with 9 years of helping students reach their full potential through education. I am eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students.
Work Experience
Financial Aid Advisor
Yahweh Beauty Academy-Killeen, TX
January 2014 to Present
· Serve as the primary contact for students with financial aid related questions and needs
· Counsels incoming and current students on financial aid resources
· Collects information to verify financial aid eligibility
· Packages financial aid for new and continuing students
· Tracks received financial documents in student information system
· Processes and distributes financial aid award letters
· Presents financial aid information on Admission and Interview days
· Coordinates and presents information events on financial aid and money management
· Stays up to date on financial aid information by attending Financial Aid workshops
· Works closely with TCS Education System Financial Aid Director and staff members
· Designs financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
· Reviews financial aid appeals, issuing secondary and final judgments on award packages.
· Helps individuals complete physical and electronic paperwork such as FAFSA.
· Counsels students and parents about financial aid options and program details.
· Process federal financial aid verifications per NACCAS guidelines.
· Provides financial aid counseling to enrolled and prospective students.
· Review initial financial aid applications for accuracy and compliance with reporting standards.
· Accepts and process account payments.
· Establishes plans and payoffs for customers' loans, prioritizing control of overall cost Office Manager
ASAP Bail Bonds-Beaumont, TX
November 2008 to December 2013
• Overseeing general office operations.
• Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our clients.
• Coordinating appointments and meetings and managing staff calendars and schedules.
• Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.
• Purchasing office supplies and equipment and maintaining proper stock levels. • Producing reports, composing correspondence, and drafting new contracts.
• Creating presentations and other management-level reports
• Answer incoming calls in a timely and friendly manner.
• Evaluate caller problems and complaints and provide appropriate solutions. • Respond to customer needs and provide personalized service. • Provide product or service information and generate interest in the offering. • Upsell products and services.
• Research the required information using available resources.
• Process forms and applications.
• Route calls to other team members when needed.
• Keep relevant records of client interactions.
• Identify any problems the client may face.
• Report client legal feedback.
• Complete call logs and reports.
• Manage and update client database.
• Follow up on lead calls.
• Increase client loyalty by offering the right experience over the phone and in person. Customer Service Representative
West Telecommunication-Beaumont, TX
September 2001 to October 2008
· Resolved highly complex issues concerning residential and small commercial customer accounts that required analytical skills to review data, analyze information, diagnose a resolution, and perform all system and/or market corrections including re-bills, adjustments, or clearing of transactions and billing failures.
· Executed complex resolution paths that required various skills currently exhibited in organizations such as Enrollment Transaction Management, Billing,
Credit, Disputed Bills, Issue Resolution Desk, and the Public Utility Commission Team. Generated corrected invoices, and providing explanations of customer billing and issue resolution.
· Conducted extensive research and review of accounts to determine the origin of customer issues identified within SAP, which includes enrollments, move-ins, periodic reads, move-outs, switches etc.
· Interacted with customers who are typically more difficult to satisfy. Diffused customer frustrations and established a trusting relationship that creates confidence that the customer’s issues will be resolved quickly and accurately.
· Utilized mathematics skills in order to perform bill credit calculations based on research and diagnosis of the issue. Reviewed customers’ payment and consumption usage history in order to calculate adjustments to process invoices and/or render corrected invoices to customers.
· Accurately document the issue classification and error origination in order to aid in the tracking of issue trends.
· Worked independently to process tasks and investigate and resolve customer issues. Incorporated strong time management skills in order to maintain the balance of new daily work and pending work while ensuring accurate and timely resolution of all work assigned.
· Other duties as assigned.
Education
Some college in Business
Lamar Institute of Technology - Beaumont, TX
January 2002 to May 2002
Skills
• Conflict management
• Process Improvement
• Customer service
• Windows
• Documentation review
• Google Suite
• Cosmetology
• Human resources
• Telecommunication
• Negotiation
• Technical support
• English
• Computer operation
• Cost control
• Sales
• Budgeting
• Microsoft Outlook
• Search engines
• Social media management
• Management
• Live chat
• Quality assurance
• Administrative experience
• Communication skills
• Microsoft Office
• Computer networking
• Recruiting
• Tutoring
• Help desk
• Clerical experience
• Typing
• Customer support
• Food service
• Cashiering
• Leadership
• Financial analysis
• Dispatching
• Data collection
• Cash handling
• Organizational skills
• Inside sales
• Teaching
• Mac OS
• Google Docs
• Financial Report Writing
• Business development
• Financial planning
• Maintenance
• Project Management
• Microsoft Excel
• SAP
• CRM Software
Links
www.linkedin.com/in/monikamtbrand53111
Certifications and Licenses
Cosmetology License
Barbering License
Assessments
Social media — Proficient
June 2022
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Work style: Reliability — Completed
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Recruiting — Completed
December 2022
Managing the candidate sourcing and selection process Full results: Completed
Warehouse safety — Completed
December 2022
Using safe practices in a warehouse setting
Full results: Completed
Work style: Reliability — Completed
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Completed
Work style: Professionalism — Proficient
September 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
November 2023
Responding to customer situations in a retail setting Full results: Proficient
Work style: Conscientiousness — Proficient
December 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Typing — Completed
June 2022
Transcribing text
Full results: Completed
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
February 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Data entry: Attention to detail — Proficient
March 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Food service: Customer situations — Proficient
November 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Food safety — Proficient
April 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Retail management — Proficient
August 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Home health aide skills — Proficient
October 2023
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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