Business Development Manager

Kimberly Alfau

Business Development skilled in growing sales and improving stakeholder

relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach

PERSONAL INFORMATION

Email: ********@*****.***

Birth date: 05/29/1997

Nacionalidad: Dominican /

Mexican

WORK HISTORY

RIU Hotels and Resorts, Cancún, MX — Business Development Manager - Midwest, USA

September, 2024 - Current

● Represented RIU Hotels & Resorts at trade shows, roadshows, and industry events, strengthening brand visibility and building strategic partnerships.

● Delivered engaging product presentations and destination trainings to travel agents and partners, enhancing their knowledge and driving sales growth.

● Monitored market trends and competitor activity to identify opportunities for expansion and improved market positioning.

● Collaborated with tour operators, travel agencies, and key accounts to develop joint marketing initiatives and promotional campaigns, increasing brand awareness and bookings.

● Provided ongoing support and product updates to travel partners, ensuring accurate representation of RIU properties across all distribution channels.

● Created and implemented strategic sales plans to achieve revenue targets in assigned territories.

● Utilized CRM systems to track account performance, forecast sales, and maintain strong client relationships.

● Conducted site inspections and familiarization trips for top-producing travel agents, showcasing RIU properties and amenities to boost bookings.

● Delivered exceptional customer service to B2B partners, resolving inquiries and ensuring satisfaction at every stage of the sales process.

● Organized webinars and virtual training sessions for travel professionals, maintaining engagement and product knowledge in a competitive market.

Walt Disney World Parks and Resorts - Orlando, FL — Sales Cultural Representative

September, 2023 - September, 2024

● Answered customer questions regarding store Merchandise, department information and pricing.

● Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs. The Excellence Collection, Cancún, MX — Business

Development Manager - Northeast and Southeast, USA. Ontario and Manitoba, CAN.

November 2019 - September 2023

● Increased client base by identifying new business opportunities and SKILLS

- Ability to work under pressure

Complaint and conflict

management

- Teamwork and collaboration

- Quick and effective

decision-making

- Negotiation skills

- Intercultural communication

- Customer relationship

management (CRM)

- Problem-solving and critical

thinking

- Adaptability and flexibility in

dynamic environments

- Time management and

organizational skills

- Event planning and coordination

LANGUAGE

● Spanish - Native

● English - Professional

proficiency

cultivating strong business relationships.

● Facilitate regular communication with clients to ensure their needs were met, fostering long-lasting relationships.

● Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

● Generated new business with marketing initiatives and strategic plans.

● Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

● Leveraged industry events to network with potential clients, generating significant brand exposure and new business acquisition efforts.

Excellence Playa Mujeres, Cancún, MX — Front desk

supervisor

November, 2018 - Noviembre, 2019

● Provided exceptional customer service, resulting in positive online reviews and repeat business from satisfied guests.

● Contributed to the development of new front desk procedures to enhance efficiency and guest service.

● Resolved guest complaints while maintaining a positive brand image for the hotel.

● Supervised and coordinated front desk staff, ensuring optimal performance.

● Conducted training sessions and performance evaluations.

● Communicated regularly with management regarding front desk performance, identifying areas for improvement.

● Developed strategies to improve processes and workflows. Walt Disney World Parks and Resorts, Orlando, FL — Sales Merchandiser - Cultural Exchange Program

May 2019 - August 2019

● Customer service

● Maintained detailed records of customer interactions and preferences, enabling the managers to refine marketing strategies and better cater to client needs over time.

EDUCATION

Universidad del Caribe, Cancún,

Mexico 2015 - 2019

Bachelor’s Degree in

International Business and

Foreign Trade

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