Associate Director Digital Content

Jennifer J. Gavigan

Editorial Services Leader

**********@*******.*** • 312-***-****

Lisle, IL 60532 • LinkedIn

Accomplished, results-driven editorial professional with proven expertise in writing, copyediting, proofreading, fact-checking, indexing, and quality assurance for both print and digital platforms. Demonstrates creative thinking and a sharp eye for detail, adept at managing complex, multi-stage projects from inception through delivery. Skilled leader, experienced in building and guiding diverse in-house and freelance teams, optimizing editorial workflows to meet tight deadlines and budgets consistently. Recognized for forging strong client partnerships and developing tailored editorial strategies, prototypes, and guidelines that ensure excellence and surpass project goals.

Areas of Expertise

Editorial Workflow Optimization

Content Quality Enhancement

Invoice & Financial Monitoring

Print & Digital Publication Management

Editorial Resource Allocation

Publishing Project Management

Vendor & Freelancer Negotiations

Database Management

Professional Experience

CSA Education, Chicago, IL 2021 – 2025

Associate Director, Editorial Services

Delivered K–12 educational content (ELA, Math, Science, Humanities, CTE) for publishers and school districts, consistently meeting rigorous quality, budget, and timeline specifications. Coordinated cross-functional teams, maintaining seamless project communications and proactively resolving issues in content development.

Led quality assurance for nationwide products, overseeing all phases of editorial services, including copyediting, proofreading, fact-checking, cold reading, indexing, and alt text creation in collaboration with internal teams and freelancers.

Fostered strong client relationships through strategic face-to-face and digital communications, implementing customized editorial guidelines and ensuring strict adherence through the production process.

Expanded departmental capabilities by leveraging a network of 100+ freelancers; managed contractor recruitment, onboarding, and assignments based on expertise and availability.

Streamlined workflow efficiency and served as department subject matter expert for copyediting and proofreading, also developing digital marketing materials and a monthly freelancer newsletter.

Awarded the Core Value “Care” Award for outstanding commitment to team values by colleagues.

OVC Lawyer Marketing, Downers Grove, IL 2019 – 2021

Digital Content Writer & Editor

Managed a large-scale legal blog program for multiple clients, overseeing all aspects of content quality, scheduling, writing, editing, and publishing through a digital CMS.

Created and executed monthly editorial schedules, streamlining workflows and improving freelancer productivity. Increased engagement in the legal community by composing and distributing key press releases.

Delivered an output of 25–30 SEO-optimized legal blogs weekly, consistently elevating law firms’ online authority and visibility.

Oversaw expense management, ensuring timely approval of freelance invoices and adherence to budget.

Integra Software Services, Oak Brook, IL 2017 – 2019

Content Project Manager, Publishing Division

Led a diverse local and offshore team of freelancers and compositors, optimizing collaboration and project alignment to consistently meet rigorous quality standards and deadlines for higher-education content.

Streamlined communication and issue resolution workflows, triaging project challenges to maintain strict budget and schedule compliance.

Increased stakeholder satisfaction and project transparency by producing regular status reports (weekly, monthly, quarterly, annual) tailored to management and client needs.

Managed end-to-end production of multiple high-quality print and digital publications, coordinating all stages from initial manuscript through final file delivery in partnership with industry stakeholders.

Oversaw the simultaneous production of seven major post-secondary textbooks, enhancing resource allocation and workflow processes to deliver consistent publication excellence and cost efficiency.

Hendon Media Group, Deerfield, IL

Managing Editor 2012 – 2016

Led editorial and production teams to deliver multiple law enforcement magazines on time each month, ensuring content excellence, industry relevance, and strict adherence to deadlines.

Maintained audience engagement and publication currency by assigning feature articles, overseeing timely industry news reporting, and updating product pages for a specialized readership.

Oversaw full production workflows for print and digital editions, including integration of advertising, meeting printer requirements, and streamlining author payments.

Optimized subscription management, maintained accurate audience databases, and ensured compliance with U.S. Copyright law while efficiently coordinating schedules to meet distribution deadlines.

Editor-in-Chief 2009 – 2012

Curated timely, relevant editorial topics and developed comprehensive content calendars aligned with emerging technology trends, driving contributor engagement and audience interest for Public Safety IT magazine.

Maintained rigorous editorial standards by managing end-to-end copyediting/proofreading and graphic design processes, ensuring accuracy and visual quality across all production stages across print and digital editions.

Produced feature articles, quarterly eNewsletters, and annual media kits, educating public safety officials on the latest IT solutions and industry developments.

Represented the company at key industry conferences and expos, expanding professional networks and securing strategic partnerships with media, freelancers, and advertisers to grow the publication’s reach.

Education

Bachelor of Arts in Public Relations Illinois State University, Normal, IL

Technical Skills

Microsoft Office Suite (Word & Excel), Adobe Creative Cloud (Acrobat & InCopy), Airtable, Alfresco, Basecamp, Canva, Google Workspace (Docs/Sheets/Slides), Learnosity, Mail Chimp, Sharepoint, Smartsheet

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