Customer Service Food
Resume:
SKILLS
Customer Service & Sales:
Customer Service
Upselling
Retail Sales
Account Management
Customer Relationship Management
Operations & Cash Handling:
Cashiering
Cash Handling
Cash Register Operation
POS Systems (Point of Sale)
Pricing & Merchandising
Food Handling & Safety
Leadership & Training:
Training & Development
Employee Orientation
Mentoring & Coaching
Leadership & Team Management
Conflict Management
Technology & Software:
Microsoft Office (Excel, Word,
PowerPoint)
Windows & Mac OS
iOS & E-commerce Platforms
Typing & Clerical Experience
Analytical & Financial Skills:
Budgeting & Financial Analysis
Project Management
Analysis & Research Skills
Negotiation & Pricing Strategies
Hospitality & Food Service:
Hospitality Management
Food Service Operations
Organizational Skills
Home Health Aide:
Patient Care & Personal Assistance
Vital Signs Monitoring (Blood Pressure,
Temperature, etc.)
Meal Preparation & Dietary Assistance
Companionship & Emotional Support
Hygiene Assistance & Personal Grooming
Safety & Fall Prevention
SUMMARY
PROFESSIONAL EXPERIENCE
Stone Mountain, Georgia
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ALENCIA PATTERSON
Skilled in quickly identifying and resolving issues independently, with a strong ability to think on my feet and prevent problems before they escalate. Proven experience in training and mentoring new cashiers and hostesses. Adept at handling transactions, balancing cash drawers, managing customer inquiries, and ensuring a smooth and efficient checkout process. In previous role as a hostess, excelled in managing reservations, greeting and seating guests, and coordinating with the kitchen and waitstaff to ensure a seamless dining experience. Committed to delivering exceptional customer service with a focus on reliability, trustworthiness, and attention to detail. Private Residence February 2022 - Present
Provide in-home care, ensuring client safety and comfort. Assist a child with daily tasks like hygiene, dressing, and feeding. Create activities to support physical and cognitive growth. Monitor health, report changes, and follow therapy guidelines. Prepare meals and handle light housekeeping for a safe environment. Offer emotional support, companionship, and stable routines VXI Global Solutions July 2023 - December 2023
Handled secured card information, ensuring customer privacy and fraud prevention.
Managed sensitive data with discretion, maintaining a professional, friendly approach.
Resolved complex customer issues efficiently and accurately. Used computer systems for timely, precise customer support and data entry.
Delivered a seamless, high-standard customer experience. Home Health Aide
Account Associate
Nakato Japanese Restaurant February 2025 - June 2025 Guest were attended to upon arrival and exit, experiencing “Omotenashi”, the Japanese concept of hospitality. Giving our guest the experience of mewtimg their needs before they are asked for.
Maintained cleanliness and presentation standards, including cleaning restrooms, windows, occasionally helping bus tables regularly.. Assisting with nightly closing procedures including verifying tip totals and completing server and manager checks.
Handled all cashier duties, restocking and cleaning server checkbooks, processing customer payments and online orders, and managing end of shift cash reconciliation.
Greeted and seated guests, managing seating arrangements between Hibachi and Main dining areas, ensuring a balanced service flow. Opened the restaurant daily by unlocking doors, preparing cash register with accurate cash counts, folded toilet paper for traditional values. Set up cake dining area for guest.
Hostess/Cashier
Juicy Crab December 2022 - May 2023
Directed guests to seats for a smooth and efficient experience. Organized food and cash stations to improve service flow. Managed sales transactions, phone calls, and customer orders. Distributed orders accurately and promptly.
Resolved customer complaints professionally to ensure satisfaction. Trained and supported new team members for a strong, collaborative team.
Customer Service
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