Customer Service Human Resources

Jonathan Hughes

*** ********* *****, ***** **** Lake, Utah, 84054 801-***-**** ********.*.********@*****.***

Objective

To utilize the skills that I have learned through my courses as well as additional training through my current and previous employment.

Education

business administration & Business management weber state university

Related coursework: Classes relating to Business Administration and Business Management: Communication, Marketing, Human Resources and General Studies

Skills & Abilities

Management

Throughout my various employment I have worked my way or have been hired into leadership positions. At my current employment I am trained as a Subject Mater Expert (SME), I have always been dedicated to any current employment and applied myself to the full extent, while looking for additional duties to take on.

Sales

Held various sales positions obtaining different customer service and sales approaches. It has been a great experience to and tools that have been provided by former employers such as John Costigan course

Communication

customer service role which includes speaking to at least 50 people a day, with the various quality aspects in play I have learned how to communicate to various people in a professional manor. As well as initiating and problem solving. I have learned various techniques through previous college course work as well.

Leadership

I feel as if I have always been a confident person and have displayed this throughout my previous and current roles. My ambition has helped me to expedite my goals to further my basic role into a leadership position where people can rely on me. I have always been loyal to my teammates and to leadership, knowing to have discussions versus arguing.

Experience

Client Service Representative Wells Fargo Advisors October 2021(temp hired full time march 2022) - March 2025

Assist Financial Advisors with client service, manage account-related inquiries, track referrals, and execute administrative functions to support client relationships. Responsibilities include preparing for client appointments and maintaining necessary compliance documentation. Inbound call support. Technical support. I have obtained my SIE

subject matter expert Sutter physician services February 2015- October 2021

Expert in multiple aspects of the company, I am not limited into doing one job. A few of my responsibilities include coaching my peers being a resource for knowledge and policies. I have taken on other duties that are not required of me for my current job description. Additionally I have completed training as a Subject Matter Expert

Jonathan Hughes

852 Cambridge Drive

North Salt Lake, UT 84054

********.*.********@*****.***

Dear Hiring Manager,

When I read about the opportunity with your company, I knew it was the perfect place to take my career to the next level. I’m Jonathan Hughes, a professional who thrives at the intersection of finance, operations, leadership, and sales. I’m not just looking for a job—I’m looking for a place where I can bring my diverse skills and experience to the table and make a real impact from day one. With my blend of financial expertise, leadership experience, and passion for sales, I’m confident that I can contribute to the continued success of your team.

My career path has been shaped by a deep interest in business operations and problem-solving. Over the years, I’ve gained extensive experience in finance, operations, and leadership roles, all of which have given me a unique ability to approach challenges with a well-rounded perspective. In finance, I’ve earned my SIE and spent three years working as a Client Service Representative, where I became adept at managing client relations, interpreting financial data, and ensuring clients felt confident in their financial decisions. This role not only honed my financial knowledge but also strengthened my communication, problem-solving, and client service skills.

In addition to my finance background, I’ve had the privilege of managing teams of 5-15 people, where I was responsible for training, onboarding, and fostering a collaborative environment. Whether overseeing operations, helping teams navigate high-pressure situations, or mentoring new hires, I’ve always prioritized leadership that empowers others and drives performance.

My operations experience extends to managing loss prevention and fraud detection initiatives, where I reviewed paperwork, identified discrepancies, and worked proactively to minimize risk and enhance efficiency. This attention to detail, combined with a strategic mindset, has allowed me to consistently deliver measurable improvements across multiple areas.

In the sales arena, I’ve had the opportunity to forecast, project, and drive results, particularly after completing the John Costigan Sales Training Course. With advanced knowledge of Salesforce and CRM systems, I’ve consistently exceeded targets by leveraging data to refine sales strategies and strengthen customer relationships.

What sets me apart is my ability to bring together diverse skill sets from finance, operations, and sales to create meaningful impact. My leadership abilities, combined with my experience with technology and teamwork, allow me to connect the dots and deliver solutions that move the needle.

I’m excited by the chance to bring my talents and help you achieve your next big milestone. I would love to have the opportunity to speak with you further about how my unique blend of skills can contribute to your team. Feel free to reach me at 801-***-**** or via email at ********.*.********@*****.*** to set up a time to chat.

Thank you for your time and consideration—I look forward to connecting with you soon.

Best regards,

Jonathan Hughes

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