Customer Service Agent, Data Entry
Resume:
Frances Hardy
Carolina Shores, NC *****
*****************@*****.***
Goal: Interested in finding a F/T or P/T remote position in customer service in an in-bound call center environment or data entry that will allow me to continue to use my skills, knowledge and abilities.
Skills/Knowledge/Abilities
Data entry, typing orders, account set-up and maintenance
Excellent phone customer service skills with the goal of 1st call resolution
Research problems using different software programs
Ability to work independently or within a group
Ability to work in a fast-paced environment
Trainer – company policies, safety and retail sales customer service
Proficient in MS Word, Excel and Outlook
Ability to research escalated issues and resolve in a timely manner
Ability to work with irate customers
Benefits administration, payroll using ADP, HR Generalist duties
Full command of all office equipment and duties
Strong work ethics – dependable, punctual, responsible, take ownership
100% commitment to providing the best possible experience for the customer
Excellent communication and written skills and the ability to speak, read and write English
Critical thinking skills and excellent time management
1-2 years working from home for in-bound call center (rate reviews, statements, account set-up for merchant credit card transactions and credit card terminal support)
Work Experience
2022 – 2024 Moore RMG, Hagerstown, MD Exceptional Services Team
Full service direct mail processing and fulfilment services company. Data processing of donor information and quality control.
2009 – 2021 FiServ, Hagerstown, MD Team Lead Supervisor
Banking services, credit card processing – answered questions on terminal troubleshooting from 1st level agents and handled escalations. Previous positions with the company included customer service; Canadian accounts escalation team; merchant gift card maintenance (Starbucks, Dairy Queen, etc.)
2008 – 2009 Edible Arrangements, Hagerstown, MD Part-owner and Manager
Retail – Instrumental in start-up of business providing fresh fruit arrangements. Proficient in all aspects of managing and running a business. Co-owner of store for 18 years but left as Manager for health benefits.
Education
Columbia Business School, Hagerstown, MD – Secretarial Certificate
Kennedy-Western University, Twin Oaks, CA – working toward a BS with concentration in Human Resources, completed classes but didn’t graduate
SHRM PHR certification (Professional in Human Resources)
Michigan State University, East Lansing, MI – Certificate in HR Management
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