Office Manager Systems Engineer

Travis Bedard

******.******@*****.*** 512-***-**** Madison, WI - LinkedIn

Veda Data Solutions June. 2024 – May 2025

Systems Engineer (All other duties and:) Hybrid

JAMF MDM Management

o Package all essential software with JAMF Composer and deliver updates monthly; maintain archive of software packages to align with HITRUST controls. o Transitioned administrative and optional software to automated updates to lighten administrative overhead. o Quarterly and emergency macOS updates via JAMF leveraging Erase-Install. o Support administrative processes with automation via Zapier where possible including mail delivery and phone message routing.

SaaS Management

o Administer all SaaS services including provisioning, license management, feature and security review and approval, vendor management, integrations and automations.

o Ensure all SaaS application settings and allowed features meet Hitrust controls. o Supported services included Jira/Confluence, Slack, Google Workspace, Office365, Salesforce, Zoom. IT Assoc. / Office Manager - March 2022 – June 2024 Hybrid

Operate a low friction service desk covering end points, SaaS, and user training company-wide.

Designed and laid out a base knowledge management framework in Confluence; gave hands-on introductory tutorials in Confluence use for every member of the company; implemented a shared label taxonomy to improve search and leveraged the Approvals plugin to create a 3 month review cycle to minimize aging documentation.

Created and operated operational-side onboarding process covering hardware purchase and provisioning, computer imaging, delivery, SaaS provisioning and first day expectations.

Assisted in creation of automated processes to complete or assign on and offboarding tasks for operational ease and auditability.

Support all office functions including all hardware support, networking support, office purchasing and maintenance and event support.

Support data acquisition by organizing and completing purchases from 60-80 discrete government agencies on a 2-month cadence and creating documentation for each process. Executive Assistant - February 2021 – March 2022 Hybrid

Support administrative needs of five members of technical leadership, including travel, purchasing, office support, calendaring and email triage.

Created a triage system to limit email messages seen by my team; moving the team to specific reply windows.

Performed administrative overhead audit; helping eliminate duplicative or misassigned meetings and ceremonies. AVEKA, Inc.Woodbury, Minnesota July 2016 – October 2020 Highlights: Combined three divergent skill sets (IT support, admin/reception, event management) in one position. In response to the pandemic, transitioned office environment from 95% on premises to 70% at-home in 10 days including VPN software deployment, hardware provisioning, training, and support for in-house and personal device solutions. Operated the front office including phones, supplies and IT support remotely for 3 months until transitioning to a split presence. Office Manager

● IT Support

o First contact for IT related issues for 70 person office and additional users from other company facilities. o Primary interface with the managed service provider including actively managing tickets, monitoring monthly time used against our contracted time, and scheduling and managing larger projects. o Front line hardware support, including purchase, provisioning and deployment of hardware and peripherals. o Primary desktop software support including purchase/licensing, install and instruction as necessary including Office 365 administrator duties as well as esoteric lab and monitoring equipment software and drivers. o Assist decision makers with evaluation of IT needs and path.

● External Communication/Assistance

o Primary gatekeeper for communication into the office, the first point of contact for customer interaction. Primary coverage of the main phone line, corporate email account and digital display. o Maintain the digital display(s). Created style guide consistent with the visual brand of the company and desired external tone. Solicited and created content as needed. o Assist the Marketing Manager in updating and refining the content on Aveka.com. o Coordinate guest travel, as necessary.

● Maintenance and Supply

o Maintain the appearance of the entrance, lobby, and front desk area to present a professional welcoming space for guests.

o Primary responsibility for maintenance and support of all administrative equipment. o Primary responsibility for internal administrative logistics. o Managed vendor contact and relationships for office equipment and service. o Monitoring stock of, supplying and purchasing necessary supplies for office and break room. o Proactively maintain or improve the quality/cost curve for supplies. o Proactively monitor internal client satisfaction.

● Events

o Responsible for coordination of internal and external events. o Assessed the logistical needs of the event and created accurate project timelines. o Primary liaison with event vendors and handle non-vendor purchasing. o Facilitate / produce necessary collateral materials for events. o Facilitate day-of preparing and execution of the event logistics.

● Internal customer service

o Primary responsibility for receipt, filtering and delivery of mail and packages. Assist with creation, editing, and formatting of documents. Preparation of bulk and certified mailings. Assist with internal travel logistics. Assist with preparation for trade shows (booth shipping, collateral materials, software prep.) Murfee Engineering Company, Inc. Austin, Texas September 2005 – August 2015 Executive Assistant

■ Provided support for President and Vice President of a water and wastewater utility firm o Clerical support including preparation of construction documents, engineering reports, municipal utility district reports, bid tabulation, assistance with competitive bidding processes, responses to Requests for Qualifications. o Track and enter billable time in ProTrax/Axium

o Provide personal/business travel support.

■ Provided basic IT support for a 20 employee office. o Responsible for hardware roadmap for firm.

o Responsible for management of company mobile phone hardware and service. o Researched and solicited IT solutions as needed, provided recommendation to decision makers. o Liaison to hardware sales/support vendors and managed IT providers.

■ Performed as assistant office manager

o Shared facility maintenance and improvement responsibilities. o Responsible for client-facing services including meeting support, catering and logistics, fielding client calls and expediting and prioritizing project resources. Ashby Staffing Austin, Texas November 2004 – August 2005 Paralegal assigned to Esoterix, Inc.

■ Supported General Counsel as company moved toward IPO.

■ Participated in due diligence as company took part in a six-party controlled auction.

■ Assisted in the creation of both physical and virtual data room for due diligence.

■ Created and maintained complete index of all company contracts and agreements.

■ Reviewed customer contracts to ensure provisions of notice and consent clauses were followed postmerger.

■ Responsible for drafting, mailing, and tracking notices and requests for consent to merger. Stoel Rives, LLP (Formerly Washburn, Briscoe & McCarthy)San Francisco, CA March 2001 – July 2004 Summary: Hired to assist the office manager, promoted aggressively, and four years later left as a paralegal. Docketing Clerk / Paralegal, July 2003-July 2004

■ In addition to regular docketing duties, operated as support paralegal to the complex asbestos litigation team.

■ Oversaw manual transfer of docketing records from Elite Case into ProLaw, and liaised with ProLaw representative to ensure proper customization.

■ Created a case sheet with most pertinent information for all asbestos team cases, which became a central data point for the team.

■ Coordinated team coverage of court appearances, depositions and conferences.

■ Oversaw the assignment of four contract attorneys as needed for coverage of court appearances, depositions and coverage.

Docketing Clerk / Library Assistant, August 2002 – July 2003

■ Reviewed all incoming mail for litigation materials; entered all docketing items into Elite Case with CompuLaw automated rules sets; delivered reports of docketing events weekly and on demand; assisted attorneys with questions regarding the California Rules of Court, and the Code of Civil Procedure. File Clerk / Reception Backup, July 2001 – August 2002

■ Created and maintained client files; tracked files in InMagic’s DbTextworks; sent and retrieved files from offsite storage. Office Services, March 2001 – July 2001

■ Delivered packages, overnight and US mail. Responsible for quick turn-around of office copying tasks. People Connection, Inc.San Francisco, CA March 2000 – March 2001 Summary: Assigned by agency to clients they especially valued or clients they viewed as difficult across the administrative skill spectrum.

Office Assistant

Clients include Mercedes Benz of SF, ABM Inc, Business for Social Responsibility, American Land Conservancy, The Concord Group, Deloitte and Touche, Northern California Grantmakers, and the Pacific Stock Exchange. EDUCATION

University of New Hampshire August 1999

Bachelor of Arts, Theatre Durham, NH

INTERESTS

Award winning stage actor and puppeteer; taught Shakespeare to incarcerated men.

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