Mortgage Loan Customer Service

Sherri Levesque

Nashua, NH ***** 603-***-****

**************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

SKILLS

• Customer Service

• Sales

• Mortgage Loan Accounting

• Loan Processing

• Loan Originating

• Financial Counseling

• Data Documentation

• Microsoft Office Suite

• Mortgage Loan Software

WORK HISTORY

CASHIER 09/2022 to CURRENT

Market Basket Nashua, NH

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Helped customers complete purchases, locate items, and join reward programs.

HOSTESS/FOOD RUNNER 01/2021 to 08/2022

Red Robin Nashua, NH

• Answered customer questions about hours, seating, and menu information.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal. MORTGAGE LOAN PROCESSOR/ORIGINATOR 02/2011 to 06/2014 Guaranteed Mortgage Nashua, NH

• Verify and examine information and accuracy of loan application and closing S L

documents.

• Interview loan applicants to obtain personal and financial data to assist in completing applications.

• Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.

• Answer questions and advise clients regarding loans and transactions.

• Contact clients by mail, telephone, or in person concerning acceptance or rejection of applications.

• Record applications for loan and credit, loan information, and disbursements of funds, using computers.

• Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

• Present loan and repayment schedules to clients.

• Calculate, review, and correct errors on interest, principal payment, and closing costs, using computers or calculators.

• Check value of client's collateral to be held as loan security.

• Process Federal Housing Administration (FHA), Veterans Administration

(VA), and Rural Development loans (USDA) mortgages.

• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

ADMINISTRATIVE ASSISTANT/ MORTGAGE LOAN SPECIALIST 11/2006 to 12/2009

Gate City Financial Nashua, NH

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Established strong relationships through consistent, prompt communication.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records. MORTGAGE LOAN OFFICER/PROCESSOR 01/2005 to 08/2009 American Heritage Mortgage Nashua, NH

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.

• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

• Developed extensive network of referral partners to source new mortgage loan opportunities.

REAL ESTATE OFFICE MANAGER 01/1996 to 11/2001

Central Realty Inc Nashua, NH

• Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.

• Optimized resource allocation by identifying areas of improvement within the budgeting process and reallocating funds accordingly.

• Supported agents in their daily tasks, fostering a collaborative work environment that increased overall productivity.

• Ensured compliance with industry regulations by maintaining accurate records and staying current on licensing requirements for agents.

• Kept current with local real estate trends and market conditions. EDUCATION

Associate Degree Paralegal Studies

Hesse College, Nashua, NH

GPA: Summa Cum Laude

Surgical Technology Medical Support 10/2011

. Salter School, Manchester, NH

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