Customer service, loan servicing, account reconciliation
Resume:
Darcy Hanscom
Clerk Reconciliation II
Portsmouth, VA 23702
************@*****.***
Professional Summary
Obtain a position to utilize my banking, administrative and/or computer skills. I am teachable and willing to learning. I am highly motivated. I can be an asset to your business. Authorized to work in the US for any employer
Work Experience
Rideshare Driver
Uber-Portsmouth, VA
May 2017 to Present
As an Uber driver I am responsible for delivering riders, food orders, packages and/or shopped goods safely and in a timely manner.
Clerk Reconciliation II
Budget.com-Virginia Beach, VA
2009 to 2010
Assisted with Budget.com roll out in January 2009 (online car rental reservations)
• Processed refund cancellations daily; started at 250 a month and grew to 2,000 a month
• Grew with Budget.com from $200,000 a month to $4.6 million a month
• Developed a Budget.com training manual and trained new employees
• Budget.com account reconciliation (track payments, fees and daily balances)
• Assisted with Avis.com roll out
Loan Administrator
Fulton Bank-Virginia Beach, VA
2006 to August 2008
Process commercial and SBA loans from approval to closing
• Create SBA loan closing documents through T-Soft and LaserPro
• Maintain SBA loans in SBA loan manager system, PCFS
• Create and maintain loan shadow files
• Process loan document exception items
• Contact customer's pertaining past due loan payments
• Maintain a good customer relations in order to service their banking and lending needs Credit Administrator / Commercial Loan Operations Administrator Fulton Bank-Virginia Beach, VA
2003 to 2006
Reviewed commercial, real estate and consumer loan packages for accuracy and completeness
• Booked loans on Fiserv system
• Track document exceptions and deferred documents on the LQAS system
• Process paid off loans
• Reconcile the letter of credit log monthly
Commercial Service Representative
M&T Bank-Horsham, PA
2000 to 2003
Loan administrator servicing Middle Market and Commercial Real Estate loans.
• System Administrator for Philadelphia region's Sales Force Automation (a sales database).
• Responsible for proper assignment of all loans and deposits; print and disseminate all loan and deposit related tracking reports.
• Primary support person for all computer problems/issues and related projects pertaining to commercial loans and deposit accounts.
• Responsible for set up of all new Middle Market and Commercial Real Estate loans and deposit accounts
• 1996-2000 Frankford / Keystone / M&T Bank Horsham, PA
• Administrative Assistant
• Assistant to the Director of Commercial Lending - appointments, meetings, fielded calls, etc.
• Developed and maintained a commercial loan pipeline tracking report.
• Fielded 1,000 calls over a three month period for a "loan check" campaign and received a Corporate Hero award for my efforts.
• 1995-1996 Premium Cleaners Hatboro, PA
• House Cleaner
• 1992-1995 First Union National Bank Jacksonville, FL
• CIS Processor III
• Assistant to Team Leader.
• Maintained a working knowledge of all 20 reports processed daily in the CIS department.
• Maintained an error free database of accounts and customer records for the branches to access in order to service customers.
• 1988-1992 CVS Pharmacy Falmouth and Boston, MA
• Shift Supervisor
• Managed the cash office - balanced registers, made deposits, etc.
• Placed weekly stock orders while maintaining a clean, well-stocked sales floor.
• Supervised daily workflow of at least 12 employees on the sales floor. Education
Certificate
Baptist Bible College East Boston-East Boston, MA
1989 to 1990
Falmouth High School-Falmouth, MA
1986 to 1989
Skills
• English
• Driving (10+ years)
• Customer service (10+ years)
• Delivery driver experience (8 years)
• Cash office (4 years)
Certifications and Licenses
Driver's License
March 1987 to March 2033
Additional Information
Skills
Highly Organized; Self-Motivated; Fluent in Word, Excel, and PowerPoint, and trained in Access.
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