Customer Service, Data Entry, QuickBooks, SAP, Microsoft Office, Excel

Kimberly Soto

Paterson, NJ ***** 862-***-**** ****.****@*****.***

Professional Summary

Motivated professional with 10+ years of experience delivering accurate, high-volume data entry and friendly, solution-focused customer support. Skilled at using systems like Zendesk and SAP, resolving customer issues quickly, and keeping detailed records organized. Calm under pressure and committed to teamwork and quality. Core Skills

• Core Skills: High-volume data entry and accuracy, Customer service, phone support, and issue resolution, Data verification and record maintenance, Updating customer accounts and managing inquiries, Microsoft Word, Excel, Outlook, QuickBooks, SAP, Zendesk, Collaboration and problem-solving

• Strengths: Quick to learn new systems and processes, Calm under pressure and deadline-driven, Accurate and detail-focused, Friendly, professional communicator and team player, Dedicated to delivering excellent customer service and maintaining precise data records Professional Experience

Aston Carter – Kering AR/Customer Service Jan 2022 - Jan 2025 Wayne, NJ

• Entered and updated account data daily to keep records current and accurate.

• Researched and validated chargeback claims by reviewing invoices, contracts, and proof of delivery.

• Supported collections efforts by tracking disputed amounts and coordinating follow-up.

• Communicated with vendors and internal teams to resolve account issues quickly.

• Maintained data compliance spreadsheets and shared updates regularly, ensuring adherence to regulatory standards and facilitating informed decision-making

• Prepared data summaries and reports for monthly and quarterly review.

• Submitted disputes for invalid claims and processed co-op allowance claims. Ramsey Acura Customer Service & Data Entry Specialist May 2016 - Jan 2020 Ramsey, NJ

• Provided friendly, solution-focused service to about 60 daily inbound and outbound customer calls, helping resolve billing questions and account concerns.

• Entered and updated data for an average of 50-100 daily invoices, payments, and account changes, ensuring accuracy and reliability in records

• Used Zendesk to track and respond to customer inquiries, keeping call details organized.

• Supported the sales team by updating customer data for promotions and follow-up calls.

• Maintained follow-up on overdue accounts by supporting collections efforts.

• Processed checks and supported month-end reporting tasks. Keystone Automotive Data Entry Specialist & AR Coordinator Nov 2014 - May 2016 Kearny, NJ

• Entered daily customer payments and transactions accurately to support smooth processing.

• Verified data against source documents to reduce errors.

• Managed data imports and exports to prepare reports and summaries.

• Maintained organized digital and paper files for auditing.

• Assisted team and customers by keeping account data up to date.

• Supported collections by tracking past-due accounts. FIS Global / Deutsche Bank Data Control Associate / Check Processor Jan 2008 - Nov 2014 Carlstadt, NJ

• Performed daily high-volume data entry of hundreds of transactions into internal systems.

• Entered transaction data quickly and accurately to meet deadlines.

• Verified and balanced online customer submissions before posting.

• Processed payment files for the Federal Reserve and handled return items.

• Maintained orderly records to support audits.

• Resolved discrepancies by researching and adjusting data. Barnet Hospital Hospitalist Coordinator / Internship Mar 2006 - Jan 2008 Paterson, NJ

• Reviewed patient assignments daily and reassigned to clinical teams based on acuity, census, and geography.

• Sent updates to clinical teams, especially for observation patients with longer stays.

• Built overflow assignments daily.

• Provided administrative support to the Hospitalist Program Office staff.

• Maintained on-call schedules and calendars using Outlook.

• Loaded on-call directories for the department.

Education

John F. Kennedy High School, Paterson, NJ

Dover College Business, Paramus, NJ

Business

• Coursework: Medical

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