Customer Service High School

KENYA ROBINSON

Email: ***************@*****.***

Phone: 646-***-****

Address: Bronx ny 10473

OBJECTIVE:

Dedicated and organized professional with excellent time management, customer service, and leadership skills. Seeking a challenging position that utilizes my abilities to deliver outstanding results.

SKILLS:

- Typing Speed: 35 WPM

- Time Management

- Excellent Phone Etiquette

- Exceptional Customer Service

- Strong Organizational Skills

- Excellent The Bronx, NY 10473 Skills

- Strong Research Skills

- Strong Knowledge of Assistant

- Critical Thinker

- Computer Proficient

- Energetic and Organized

- Leadership Abilities

- Quick Learner

- Self-Starter

- Staff Scheduling

- Managing Deliveries

- Health Code Compliance

EDUCATION:

High School Diploma

Bronx Regional, The Bronx, NY

Graduated in 2013

WORK HISTORY:

Key holder

Tmobile

November 2023 - current

1. **Store Opening and Closing**: Keyholders are responsible for opening and closing the store, ensuring security procedures are followed.

2. **Security and Alarm Management**: They often manage the alarm system and ensure the store is secure at all times. 3. **Cash Handling**: Keyholders may be responsible for cash management, including counting cash drawers, making deposits, and handling cash transactions.

4. **Inventory Management**: They may oversee inventory levels, including restocking shelves and performing inventory counts.

5. **Customer Service**: Keyholders often assist customers, answer questions, and resolve issues, providing excellent customer service.

6. **Sales Support**: They may support the sales team by assisting with sales transactions and providing product information.

7. **Training and Supervision**: Some keyholders may train and supervise other employees, ensuring they follow company policies.

8. **Loss Prevention**: They play a role in preventing theft and may monitor security cameras and address any suspicious activity.

9. **Visual Merchandising**: Keyholders may help with visual merchandising to ensure the store's displays are appealing and products are well-organized.

10. **Administrative Tasks**: They may perform administrative duties like record-keeping, scheduling, and reporting. 11. **Adherence to Company Policies**: Keyholders must ensure that employees adhere to T-Mobile's policies and procedures.

12. **Emergency Response**: In case of emergencies, they may be responsible for following established protocols and ensuring the safety of employees and customers.

Restaurant Manager

Taste Of Seafood Express, New York, NY

July 2017 - September 2023

1. **Staff Management**: Hire, train, schedule, and supervise restaurant staff, including servers, cooks, and support staff. 2. **Customer Service**: Ensure excellent customer service by addressing customer complaints, overseeing staff interactions with customers, and ensuring a positive dining experience. 3. **Menu Management**: Collaborate with chefs or kitchen staff to develop and update menus, including pricing and specials.

4. **Inventory Control**: Manage inventory levels, order supplies, and monitor food and beverage costs to control expenses.

5. **Financial Management**: Create and manage budgets, track sales and expenses, and work to meet profit margins. 6. **Quality Control**: Maintain high-quality food and service standards, regularly inspecting food preparation and service areas.

7. **Health and Safety Compliance**: Ensure compliance with health and safety regulations, food safety standards, and sanitation practices.

8. **Licensing and Permits**: Maintain all necessary licenses and permits required to operate a restaurant legally. 9. **Marketing and Promotion**: Develop marketing strategies, promotions, and advertising campaigns to attract and retain customers.

10. **Reservation Management**: Oversee reservation systems and ensure efficient table management during peak dining hours. 11. **Vendor Relations**: Establish and maintain relationships with suppliers and negotiate contracts for food and beverage purchases.

12. **Waste Management**: Implement waste reduction and recycling programs to minimize environmental impact and reduce costs.

13. **Employee Training and Development**: Provide ongoing training, coaching, and opportunities for staff development to improve performance.

14. **Conflict Resolution**: Resolve conflicts and issues among staff members and customers in a professional and effective manner.

15. **Financial Reporting**: Prepare and analyze financial reports, including profit and loss statements, and make data- driven decisions.

16. **Adherence to Policies**: Ensure that the restaurant complies with company policies, procedures, and industry regulations.

17. **Event Management**: Organize and oversee special events, catering services, or private dining functions if applicable.

18. **Shift Management**: Oversee daily operations, including opening and closing procedures, and assign tasks to staff during shifts.

19. **Community Engagement**: Build relationships within the local community and participate in community events or partnerships.

20. **Business Growth**: Identify opportunities for business growth, expansion, or improvement and implement

Front End Manager

Priceless Foods, Kingsport, TN

January 2015 - May 2016

- Scheduled and supervised staff

- Conducted price checks and oversaw closing operations

- Motivated employees and managed inventory

- Handled financial transactions and provided excellent customer service

- Worked on loss prevention strategies

Customer Service Representative

Bank Of America, Kingsport, TN

September 2013 - January 2015

1. **Customer Assistance**: Assist customers with inquiries, complaints, orders, and requests via phone, email, chat, or in- person.

2. **Issue Resolution**: Resolve customer issues and complaints promptly and effectively, aiming for customer satisfaction.

3. **Product or Service Knowledge**: Have a deep

understanding of the company's products or services to provide accurate information and assistance.

4. **Communication**: Communicate clearly and

professionally with customers, colleagues, and other departments.

5. **Order Processing**: Handle customer orders, returns, exchanges, and refunds, ensuring accuracy and efficiency. 6. **Documentation**: Maintain detailed records of customer interactions and transactions for reference and analysis. 7. **Technical Support**: Provide technical assistance to customers experiencing product or service-related issues. 8. **Billing and Payments**: Assist customers with billing inquiries, payment processing, and billing dispute resolution. 9. **Up-selling and Cross-selling**: Identify opportunities to promote additional products or services to customers. 10. **Compliance**: Adhere to company policies, procedures, and compliance regulations while interacting with customers. 11. **Conflict Resolution**: Skillfully manage and de-escalate conflicts or difficult situations to reach mutually beneficial resolutions.

12. **Feedback Collection**: Gather customer feedback and suggestions to improve products, services, and overall customer experience.

13. **Training and Development**: Stay updated on product/ service changes and participate in ongoing training to enhance knowledge and skills.

14. **Multitasking**: Handle multiple customer inquiries simultaneously while maintaining quality service.

15. **Team Collaboration**: Collaborate with colleagues, supervisors, and other departments to address customer needs effectively.

16. **Metrics Tracking**: Monitor and achieve performance metrics such as response time, customer satisfaction, and call resolution rates.

17. **Shift and Schedule Adherence**: Follow assigned work schedules and shifts to ensure coverage during business hours. 18. **Crisis Management**: Assist during crisis situations, providing support and information to concerned customers. 19. **Sales Support**: Provide pre-sales information, answer product-related questions, and assist in guiding potential customers through the buying process.

20. **Continuous Improvement**: Contribute ideas and suggestions for process improvements to enhance the overall customer service experience.

Assistant Manager Sales Representative

Abracadabra, New York, NY

September 2011 - August 2014

- Managed phone calls and payments

- Shared product knowledge and made recommendations

- Prioritized customer satisfaction and service

- Demonstrated excellent communication skills

ADDITIONAL SKILLS:

- Proficient management Sales in work-at-home task

Contact this candidate