Customer Service Administrative Support

MELINA NUÑEZ

PROFESSIONAL SUMMARY

Motivated and detail-oriented professional with a diverse background in HR, Administrative, warehouse operations, retail, and customer service. Skilled in employee training, process improvement, team leadership, and administrative support. Demonstrated success in exceeding performance goals, ensuring compliance with safety and quality standards, and fostering team collaboration. Bilingual in English and Spanish, with over 6 years of customer service experience and strong communication and multitasking abilities.

KEY SKILLS

• Human Resources & Recruitment

• Administrative Support & Documentation

• Employee Training & Onboarding

• Safety & Compliance (OSHA/Amazon Standards)

• Interviewing & Performance Management

• Disciplinary Procedures & Attendance Tracking

• Process Improvements & Problem Solving

• Microsoft Office (Excel, Word, Outlook)

• Team Leadership (20+ employee teams)

• Exceptional Customer Service

• Bilingual – Spanish

PROFESSIONAL EXPERIENCE

America’s Beverage Company – HR Coordinator & Administrative Support Irving, TX April 2024 – July 2025

• Greeted and assisted visitors and employees at the front desk, ensuring a professional and welcoming environment.

• Answered and directed incoming phone calls, responded to general inquiries, and relayed messages promptly to appropriate personnel.

• Scheduled appointments coordinated interview times, and managed conference room bookings for meetings and interviews.

• Managed office supply inventory, placed orders, and maintained organized storage of HR- related documents and materials.

• Handled mail distribution, incoming deliveries, and outgoing correspondence for HR and administrative departments.

• Collaborated with hiring managers to define job roles and develop recruitment strategies.

• Conducted candidate screenings and interviews; managed onboarding and offer processes.

• Maintained employee records, attendance logs, disciplinary documentation, and internal databases.

• Monitored timekeeping system and assisted with payroll verification and employee scheduling.

• Supported internal communications by preparing memos, HR announcements, and meeting agendas.

• Assisted with planning employee engagement events, orientation sessions, and compliance trainings.

• Served as a point of contact for HR-related questions regarding policies, benefits, and onboarding.

Amazon FTW2 – Dock PA (Process Assistant)

Coppell, TX March 2022 – August 2023

• Supervised daily dock operations and ensured safety protocols were followed.

• Trained new hires on equipment, processes, and workplace safety.

• Coordinated freight, parcel schedules, and return/transfer processes.

• Collaborated across departments to meet shipment goals efficiently.

• Reviewed daily reports and inventory logs to identify and resolve discrepancies. Amazon FTW2 – Dock Learning Ambassador

Coppell, TX January 2022 – October 2022

• Led team in meeting daily processing goals, exceeding 1,500+ items per shift.

• Trained new associates on dock sorting, loading, and safety procedures.

• Certified in EPG, Raymond Side Rider, TDR, and palletizing operations.

• Served as a communication liaison between zones to ensure workflow efficiency. Kroger – Cashier

Hurst, TX January 2020 – June 2021

• Processed customer transactions accurately and handled cash, credit, and change requests.

• Maintained a balanced register and answered product inquiries.

• Provided excellent customer service in a high-traffic environment. Not Just Pho – Waitress & Cashier

Hurst, TX February 2019 – April 2019

• Delivered attentive table service and accurate food orders.

• Answered customer questions and made menu recommendations.

• Communicated effectively with kitchen staff to ensure timely service. Hollister Co. – Sales Associate

Hurst, TX August 2018 – January 2020

• Collaborated with team to meet sales targets and maintain store appearance.

• Assisted customers, managed transactions, and supported merchandise displays.

• Helped maintain inventory and back stock room organization. Pizza X Two – Waitress & Cashier

Long Beach, CA February 2018 – May 2018

• Greeted customers, took detailed food and drink orders, and ensured satisfaction.

• Maintained clean dining area and table settings.

• Promoted daily specials and menu options.

EDUCATION

Winfree Academy – High School Diploma, 2020

Ogle School of Hair, Skin & Nails – Cosmetology Training, October 2021 – December 2022

Contact this candidate