Project Management Service Delivery

SHELDON LEE KINNEY

TARGET ROLE:

St. Petersburg, FL 33716 ***************@*****.*** 989-***-**** linkedin.com/in/sheldon-kinney-19214543

Service-oriented, methodical professional with 21+ years of competitive management experience honed by instituting responsive, strategic directions with attention to detail for organizational excellence. Goal-driven, reliable analyst with motivation to further career by capitalizing on competency in general management, internal/external service delivery, and departmental analysis while leveraging strong project management skills.

A reputation for championing institutional culture by embodying utmost professionalism, accountability, and dedication.

A mastery in strategy development, goal achievement, needs assessment, resource maximization, and progress tracking.

An expertise in quantitative and qualitative analytics, performance optimization, and policy implementation.

A proficiency in research and database management, special program coordination, and continuous process improvement.

A talent to manage tasks, meet deadlines, and resolve issues utilizing servant leadership skills, analytical problem-solving skills, logical decision-making skills, good time management skills, great organizational skills, and patient work ethic.

A capacity to build consensus with executives, build relationships with public/private or government agencies, and work closely with service levels through enforcement of excellent interpersonal skills for achievement of shared vision.

CORE COMPETENCIES

Strategy Planning & Execution Client/Customer Service Management Program Management Project Management Case Management Account Management Administrative Management Schedule Management Resource Management Correspondence Management Fund & Budget Management Accounting & Bookkeeping Data & Business Analytics Performance Management Records Management System Management Process Management Regulatory & Legislative Compliance Policy Management Security & Risk Management Problem Management Contract Management Report Generation & Documentation Consulting & Presentation Relationship Management Stakeholder & Vendor Engagement Cross-Functional Collaboration Staff Supervision & Training Community Outreach Verbal/Written Communication Multitasking & Prioritization Adaptability & Flexibility Cultural Awareness Presentation Skills Negotiation Skills

PROFESSIONAL WORK EXPERIENCE

State of Michigan – Department of Health & Human Services, Lansing, MI Apr 2018 – Aug 2023

Departmental Analyst (12) Business Implementation Analyst – MISACWIS

Administrated data research, consolidation, analytics, and recordkeeping as representative on child welfare programs or services. Functioned as resource for MISACWIS business implementation through process and training development per user needs while partnering with staff and stakeholders on project workflows, field engagement, and action planning.

Headed program planning to execution, needs analysis, performance analysis, and policy interpretation to integration to meet reporting and evaluation requirements while proposing modifications to strengthen program functionality.

Initiated recommendation of criteria, forms, standards, and guidelines to scrutinize program structures while inspecting documentation and applications for program inclusions per priorities.

Prioritized surveys or special studies to identify needs and assist with development to delivery of programs or services.

Enforced databases for data analysis and records management of program activities and services while automating data collection, processing, and reporting workflows to optimize operational procedures for productivity.

Centralized policy materials, operational manuals, and supporting instructions to assure program scalability.

Maneuvered development to establishment of alternative strategies to mitigate program issues and problems.

Gauged operational, organizational, political, social, and economical implications of programs to solidify decision-making.

Examined contracts with revision suggestions to ascertain compliance with local grant plans, budgets, and procedures.

Harmonized methodologies to streamline workflows from operational reviews to cost analysis for program competence.

Interfaced with agencies, organizations, and communities to coordinate departmental programs and supply consultations.

Worked as liaison for centralized and administrative areas in budgeting, IT, and HR to substantiate efficiency.

State of Michigan – Department of Health & Human Services, Lansing, MI Dec 2016 – Apr 2018

Departmental Analyst (12) – Redaction Pilot Program

Spearheaded heavy-volume requests of redacting or sanitizing sensitive information from investigation unit of Child Protective Services while sustaining uniformity with confidentiality procedures, operational standards, and set best practices.

Fulfilled document editing and word processing through censorship with accuracy to support information management.

Contributed to successful program growth from three offices in county to 29+ counties after 18+ months; acted as key instrument for strategic state-wide implementation to streamline information synthesis.

State of Michigan – Department of Health & Human Services, Lansing, MI Jun 2014 – Dec 2016

Departmental Analyst (12) State Coordinator – Governor’s Task Force on Child Abuse & Neglect

Operated as key resource on staffing management, data/report analysis, policy development to implementation, and law interpretation while regulating correspondences, meetings, projects, contracts, budgeting, and expense reports per standardized requirements. Served as direct liaison to public and private agencies on inquiries, technical assistance, and consultation.

Chaired refugee resettlement program through guidance to uphold conformance with programmatic objectives while systematizing key performance indicators to measure program performance for optimal growth.

Captained coordination of program directions, funding, policy issues, legislative efforts, and regulations to increase potency.

Led writing of federal grant proposals, approval of vendor payments, and processing of travel vouchers to support finance.

Cooperated with committees to advise on effect of child welfare legislation, policies, and rules on projects or activities.

Delivered presentations to seniors, stakeholders, and federal agencies to present programs and services standing.

Commanded coordination of annual conference with over 250+ attendees/participants to stimulate event success.

Aided in website content development from publications to protocols to support state-wide information dissemination.

EARLY WORK EXPERIENCE

State of Michigan – Department of Health & Human Services, Lansing, MI

Assistance Payments Supervisor

Superintended initial applicant/recipient interviews, eligibility determinations, periodic case reviews, and conflict resolution while managing timely payments or claims processing per standardized requirements. Led direct supervision to 14+ case workers from schedule development, time-off approvals, labor relations, and task delegation on client account management.

Interacted with clients to explain policies, procedures, and actions while addressing client complaints to secure reliability.

Maximized manual/automated systems to orchestrate financial, medical, daycare, and state emergency relief budgets.

Engaged with probationary/seasoned case workers to coordinate cases while documenting actions for case accessibility.

Handled writing case summaries, attending hearings, and troubleshooting helpdesk tickets to influence process efficiency.

State of Michigan – Department of Health & Human Services, Lansing, MI

Protective Services, Foster Care, & Delinquencies Specialist (Shiawassee County)

Instituted support delivery through interviews, needs analysis, risk evaluation, and service/referral appropriation while driving relationship building with individuals or families for progress monitoring, goal setting, and training facilitation. Accomplished paperwork preparation, recordkeeping, document management, and presentation development.

Performed home visitations to observe environment while initiating client calls to deliver or assess on-going services.

Entrusted with testifying during court hearings to discuss personal client observations for service continuity.

Liaised with court system, law enforcement, prosecuting attorneys, and private/government agencies to ensure integrity.

EDUCATION

Master of Science in Social Work, Concentration in Family & Children’s Services, Eastern Michigan University

Master of Science in Public Administration, Concentration in Non-Profit Organizations, University of Michigan

Bachelor of Science in Social Work, Minor in Psychology (Cum Laude, Dean’s Lister), University of Tennessee

CERTIFICATIONS & LICENSES

Licensed Massage Therapist, Douglas J. Aveda Institute February 2020

PROFESSIONAL TRAINING

Children’s Services Supervisory Training, Michigan Child Welfare Supervisor Institute

Protective Services Training, Michigan Protective Services Institute

Foster Care Training, Michigan Children’s Services Institute

PROFESSIONAL AFFILIATIONS

Member, State of Michigan – Department of Health & Human Services – Diversity Committee May 2018 – August 2023

Accompanied with strategic planning and execution of True Colors training program for institutional inclusivity.

COMPUTER SKILLS

Management Systems: MISACWIS, Bridges, BRIMM, MICSES, SWSS FAJ, SWSS CPS

MS Office Suite: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft One Note, Microsoft Teams

Others: Adobe, Word Processing & Spreadsheet Applications

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