Customer Service Technical Support
Resume:
Jordan Washington
Madill, OK *****
***********@*****.***
Professional Summary
Customer service and technical support professional with 10+ years of experience in call centers, logistics, and management. Skilled in troubleshooting, team leadership, and Microsoft Office. Seeking an on-site or remote role in customer service or data entry where I can leverage my experience to enhance business operations.
Work Experience
Sales Representative
Metro by T-Mobile (authorized dealer)-Ardmore, OK
April 2025 to Present
Assist with activations some time multiple lines.
Troubleshooting matters like signing in to accounts, issues with devices, general questions. Providing assistance with insurance claims for premium headsets protection Customer Service Rep/Supervisor/IT Technical Representative Specialist Patriot Mobile-Grapevine, TX
January 2021 to October 2024
• Identified and resolved technical issues for customers, ensuring a 90% resolution rate.
• Managed multiple projects, aligning with strategic objectives and on-time delivery.
• Assisted customers with device setup, SIM card orders, and troubleshooting network issues. Lead Cleaner/Laborer
Beezz Construction Cleaning-Arlington, TX
April 2016 to December 2021
• Led a team to clean and prepare newly renovated buildings for move-in.
• Managed tasks including dusting, mopping, and waste disposal to maintain cleanliness standards. Manager
Alberta Creek Marina-Kingston, OK
January 2013 to April 2016
• Oversaw payroll, hiring, scheduling, and tax management for marina operations.
• Managed property and boat rentals, ensuring compliance with lease agreements. Manager
Dark Corners Gas Station-Kingston, OK
February 2013 to March 2016
• Managed daily store operations, including inventory, payroll, and employee scheduling.
• Implemented security and financial reconciliation processes, reducing cash shortages. Night Auditor/Front Desk Clerk
Candlewood Suites-Ardmore, OK
February 2014 to December 2015
• Paralleled annual reports of guest volumes tended on a daily basis
• Tabulated daily movement of guest throughout hotel/ designating post stay arrangements as necessary
• Coordinated reservations for parties/baseball banquets posted 3 months in advance
• Laundered linens daily for immaculate 425 rooms, meeting hotel required cleanliness guidelines Shift Supervisor
SHS Group-Euless, TX
September 2011 to November 2012
Oversaw 32 employees for a mystery shopping agency employing phone/ computer skills to market products/ services in a demanding economy
• Compiled schedules, 6 days a week for 53 telemarketers meeting financial budgeting guidelines
• Contacted potential employees to generate employment interviews prioritizing applications Technical Support Representative
irt call center-Ada, OK
January 2009 to July 2011
• Analyzing customer concerns providing troubleshooting solutions for their wireless phones/service
• Collaborated with customers/ company reaching mutually beneficial results decreasing refurbishment
• Promoted rate plans/wireless phones for upgrades increasing product retail by 13%
• Generated credit/ promotional features to customers with unresolved issues Education
High School Diploma
Tishomingo High School
May 2009 to May 2009
Skills
• Technical Support & Troubleshooting
• Customer Service & Call Center Support
• Data Entry & Order Processing
• Network & Software Support
• Management & Team Leadership
• Microsoft Office (Word, Excel, PowerPoint)
Certifications and Licenses
Forklift Certification
Driver's License
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