Customer Service Dementia Care

Professional Summary

Dedicated professional with over 30 years of customer service, administrative, and management experience across diverse industries, including healthcare, retail, and aviation.

Fluent in English and Spanish, with a proven ability to provide compassionate care, resolve conflicts, and lead teams effectively. Skilled in organization, time management, and delivering exceptional client experiences.

Certified in Microsoft Word, First Aid/CPR/AED Certified, and Alzheimer’s/Dementia Care.

Skills

Bilingual: Fluent in English and Spanish with translation experience

Customer Service: 30+ years of resolving conflicts and exceeding client expectations

Healthcare: Certified in First Aid/CPR/AED, Alzheimer’s/ Dementia Care

Administrative: Proficient in Microsoft Word, record-keeping, and inventory management

Leadership: Experienced in training, supervising, and managing teams

Organizational: Strong time management, multitasking, and inventory control

Interpersonal: Compassionate, collaborative, and adept at working independently or in teams

Professional Experience

Home Instead – Orlando, FL

Caregiver

February 2025 – Present

Provide compassionate home care for elderly clients, assisting with daily tasks, personal care, medication management, and emotional support.

Ensure client safety and well-being through adherence to care plans and safety protocols.

Certified in First Aid, CPR, Alzheimer’s, and Dementia care to deliver specialized support.

Home Instead – Fort Walton Beach, FL

Caregiver

September 2024 – February 2025

Supported elderly clients with daily living activities, personal care, and medication management, fostering a safe and supportive environment.

Applied First Aid, CPR, and Alzheimer’s/Dementia training to address client needs effectively.

Performed additional duties as assigned, maintaining flexibility and high care standards.

Marshalls – Destin, FL

Cashier/Customer Service Associate

August 2023 – August 2024

Delivered exceptional customer service, processing purchases, returns, and promoting loyalty programs.

Trained and supervised new cashiers, ensuring adherence to company standards and timely breaks.

Maintained organized front-end operations, completed checklists, and supported store recovery efforts.

Upheld merchandising and safety standards to create a risk-free shopping environment.

Chicos Cleaning Services – Colorado Springs, CO

Business Owner/Self-Employed

May 2008 – November 2019

Founded and managed a successful cleaning business, overseeing residential, commercial, and construction projects.

Marketed services to acquire new clients and maintained financial records for profitability.

Managed inventory, purchased supplies, and led a team, assigning tasks and ensuring quality standards.

Cayman Islands Health Services Authority – Cayman Islands

Receptionist and Administrative Officer

July 2001 – September 2004

Managed patient accounts, procurement, and employee contract databases with accuracy.

Prepared departmental spreadsheets, recorded meeting minutes, and maintained public health records.

Streamlined administrative processes to enhance operational efficiency.

Cayman Airways Ltd – Cayman Islands

Senior Cabin Crew Member

August 1986 – September 2000

Led in-flight operations, briefing crew on responsibilities and emergency procedures.

Provided high-quality customer service, de-escalated conflicts, and managed in-flight sales.

Coordinated with pilots and ground staff to ensure safety and compliance with protocols.

Cayman Airways Cargo – Cayman Islands

Part-Time Customer Service Agent

September 1999 – October 2000

Handled customer inquiries, processed shipping documentation, and coordinated with overseas cargo offices.

Managed reception duties and notified clients of arriving cargo, ensuring seamless operations.

Education & Certifications

Cayman Islands High School

Baraud International

oMicrosoft Word Intermediate and Advanced Certificates

Chamber of Commerce

oOffice Administration (6-Week Course, Certificate of Achievement)

oReceptionist and Switchboard Skills (6-Week Course, Certificate of Achievement)

Community College of Cayman Islands

oElementary Computer (6-Week Course)

Certifications

oFirst Aid and CPR

oAlzheimer’s and Dementia Care

References available upon request

Contact this candidate