Customer Service Representative
Resume:
rajah Williams
Clemmons, NC *****
*************@*****.***
Professional Summary
• Customer Service Representative: Friendly and customer-focused professional with 2+ years of experience in providing exceptional service and resolving issues in a fast-paced environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medicaid Eligibility Specialist
Symphony Placements-Cockeysville, MD
April 2023 to February 2024
• Reviewing applicant data
• Typing the data into an electronic system
• Checking the data against program criteria
• Calling and emailing applicants
• Requesting additional information
• Verifying information
• Reviewing financial documents
• Writing acceptance and rejection notices
• Assisting with reimbursement
• Filing documents
Health Concierge
Randstad-Winston-Salem, NC
October 2020 to April 2021
• explain each insurance plan offered by the company, answering questions to assist employers and employees determine which program best meets their needs, and guide people through the open enrollment process.
• act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need Health concierge
Bswift/Randstad
October 2019 to November 2019
Sorted organized and shelved food donations.
Handles customer service inquiries and problems.
Provides orientation and education for various types of Conducted cordial and professional equipment to customers. May also include instructions interactions with supervisors & on patient owned repairs. coworkers donors and customers.
Uses systems for tracking, information gathering, or Rotated food items regularly to troubleshooting. guarantee donation freshness.
Responds to inquiries and may refer customers to Assisted other volunteers and secondary sources. customers as necessary
Maintains records as appropriate
Bank Teller/Customer Service Representative
Wachovia
September 2017 to January 2018
Executed financial transactions according to bank policies and procedures Responded to customer inquiries, providing information on bank accounts, policies, products, and services
Assessed needs of customers, suggesting products and services accordingly Researched and resolved service-related problems
Served as first point of contact and technical resource for all customer inquiries and issues. Managed customer profiles, opened new bank deposit accounts, and processed deposits and loan products submitted via telephone, mail, and internet.
Described promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for additional banking services.
Pharmacy Tech
CVS Pharmacy
February 2016 to August 2017
come in and fill prescriptions, put prescriptions in the computer allow people to come and pick up their prescriptions make sure insurance companies and everybody's insurance goes through perfectly when they're picking up their medicine.
Conducts non-clinical reviews based on applicable criteria and guidelines on pharmacy medications Supports the non-clinical pharmacy administrative team with the retrieval and attachment of facsimiles to ensure customer requests are forwarded to the respective area for processing. insurance agent
Cigna
March 2014 to December 2015
Answer customer telephone calls regarding existing accounts. Make requested policy and account changes.
Respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options. Counsel customers on options for service and coverage. Upgrade service and offer additional service packages or options. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. 2
Companion/caregiver
Brandon Oaks Nursing and Rehabilitation
January 2013 to February 2014
Performed duties such as feed, bathe, dress, and rotate the patients. Worked with 8-12 patients at a given time during the day around 12-15 during an evening shift. Communicated with patients to assist with certain needs and feelings. Gathered information from caregivers, nurses, or physicians about patient's condition and treatment plans.
Front desk agent
Sleep Inn
2014 to 2014
On Call
Responsible for duties in the reception area.
Performed all bookkeeping activities, such as balancing accounts and conducting nightly audits. 3
Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Also called Hotels in the area to find out their rates, availability, and clarify what type of rooms were available.
Customer service
Adam and Eve call center
August 2011 to March 2013
answer calls and respond to emails handle customer inquiries both over the phone and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications Education
Criminal justice (Associate)
University of Phoenix-Online Campus
Skills
• Customer Service Skills
• Basic Math
• Data collection
• Sales
• Windows
• Medical billing
• Clinical Pharmacy Experience
• EMR Systems
• Typing
• Front desk
• Service-oriented OBTAIN A POSITION AS A TEAM-PLAYER Conflict resolution expert IN A PEOPLE- ORIENTED ORGANIZATION Courteous demeanor WHERE I CAN MAXIMIZE MY CUSTOMER-SERVICE EXPERIENCE IN A Sharp problem solver CHALLENGING ENVIRONMENT TO Energetic work attitude ACHIEVE THE CORPORATE GOALS. Ability to Work Under Pressure RELIABLE AND DRIVEN, WITH STRONG Decision Making. TIME MANAGEMENT AND PRIORTIZATION Self-motivation. Conflict Resolution VOLUNTEER EXPERIENCE OR LEADERSHIP Pandoras Child Care Center June 2012
• training
• Administrative experience
• Cash handling
• Medical Terminology
• Customer service
• Marketing
• Documentation review
• Microsoft Office
• Spanish
• fast learner
• September 2012 Responsibilities: Assisted with child care, chaperoned field trips and played with children. Vinton va homeless shelter Filled and carried customer food bags after selection on a regular basis. Kept donation area neat and clean on
• Insurance Verification
• Microsoft Excel
• Cash Handling
• Time management
• Excel
• Management
• Pharmacy Technician Experience
• Bookkeeping
• Computer literacy
• Organizational skills
• Medical coding
• Medical office experience
• Microsoft Word
• Data Entry
• Communications
• Receptionist
Certifications and Licenses
Driver's License
Pharmacy Technician Certification
PTCB Certification
First Aid Certification
RHIT
Certified Coding Specialist
Certified Professional Coder
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