Customer Service Administrative Coordinator
Resume:
Amy C. Bray
**** ******* ***** *****, ** *****
*********@*****.***
Objective: Trustworthy, loyal, and self-directed professional pursuing a position where I can apply my strong customer service and leadership skills, outstanding interpersonal skills, and relevant experience in support of organizations to benefit the people of the community.
Experience:
Groups Recover Together
Care Coordinator 7/23—present
●Provide exceptional customer service, in person, by phone, and via video conferences.
●Help members troubleshoot issues that affect their treatment
●Carry out administrative duties, i.e. answering phone calls, emails, etc.
●Manage member flow in the office which includes: group meetings, prescription management, prior authorizations, drug screening, providing resources for members
●Coordinate with medical providers on scheduling for the members and any other needs they may have regarding the members
●Maintain accurate records and demographic information of the patient and scheduling
●Coordinate with local pharmacies to ensure that patient receive their medication
●Handle day to day operations of the office, i.e. order supplies, ship drug screens to the patients, and overall operational compliance
●Flyering and engaging with the local community
Alcohol Safety Action Program
Case Manager Assistant/Senior Accounting Assistant 7/2019-7/2023
●Effectively communicated with courts, treatment centers and other probation services
●Administered drug screens
●Utilized DMV database for ignition interlock and case completion
●Examined legal documents and adherence to laws and court procedures
●Processed payroll and paying monthly invoices
●General office duties: answered inquiries, corresponded with clients concerning warrants, citations, and other court documents
Three Rivers Health District—VDH
Office Services Specialist 5/2018—2/2019
●General office duties: customer service to the general public, made appointments, took messages, made deposits, and other duties assigned
●Scheduled site visits, determined fees, utilized applicable fund codes
●Issued death certificates through the Electronic Death Registration System
●Researched property and adjoining properties using the files of tax map information and property records at local jurisdictions
●Coordinated animal bite investigations between staff, local animal control officers, law enforcement, and animal wardens
Southeastern Virginia Health Systems
Patient Assistance Coordinator/Referral Coordinator 4/2017—5/2018
●Worked with the TPC (The Pharmacy Connection) Program
●Provided guidance to patients regarding the Patient Assistance Program as well as monitoring and tracking the status for the patients
●Retrieved and maintained patient referrals and arranged consultations and procedures per physician orders
●Quality assurance with patient charts
Middle Peninsula Northern Neck Community Services Board-Rural Infant Services Program
Administrative Secretary 4/2008—2/2017
●Maintained accurate charts related to children in the program
●Maintained data to process disability determinations, procurement forms, purchase orders using the eVA system
●Maintained program policies and procedures
●Maintained therapist’s licenses and malpractice coverage through the CAQH credentialing system, which includes but not limited to, CPR certification, TB results, and contractual agreements with insurance companies
●Organized special events and community activities
●Provided appropriate referrals to other programs
Miscellaneous: Former AmeriCorps Vista Volunteer from January 2000 to January 2002. Served at the Gloucester Mathews Free Clinic as the Indigent Patient Program Coordinator
REFERENCES UPON REQUEST
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