Human Resources Employee Relations

JANEEN PETERSON

Phone: ***/***-**** Email: *********@*****.***

HUMAN RESOURCES OPERATIONS

Human Resources Strategy HR Consultancy Operational Process Improvement Client Relationship Management

PROFILE SUMMARY

Strategic and innovative HR executive with 15+ years of experience leading cross-functional teams and driving enterprise-level initiatives across HR strategy, organizational development, change management, and workforce transformation. Expert in designing and implementing total rewards, leadership development, performance management, and employee engagement programs aligned with business objectives. Proven success in managing complex, multi-stakeholder projects, modernizing HR systems (Oracle, Workday), and advising senior leaders on workforce planning, policy development, and cultural transformation. Adept at delivering scalable solutions, improving retention, and influencing outcomes across diverse, matrixed environments.

AREAS OF EXPERTISE

Organizational Development Change Management Strategic HR Leadership Total Rewards Strategy Succession Planning Leadership Coaching Performance Management Talent Acquisition Culture Transformation Workforce Planning HR Systems (Oracle, ADP, Workday) Employee Relations Regulatory Compliance Policy Modernization Budget & Resource Management Project & Program Management Stakeholder Engagement Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

UNIVERSITY MEDICAL PARTNERS

Director Employment Services September 2016 - August 2024

Directed the Strategic HR Field Support Division, leading a multidisciplinary team across key functional areas including organizational development, leadership development, employee relations, performance management, and team effectiveness.

Developed and enhanced total rewards programs (benefits and wellness), boosting recruitment success and increasing retention across the organization.

Led enterprise-wide HR transformation initiatives including the implementation of a new performance management, a succession planning structure, and an organizational culture survey. Drove change adoption and aligned people strategies with business outcomes.

Served as a trusted HR consultant to physician leaders and executive teams, delivering tailored workforce strategies and leadership coaching that strengthened team performance and succession planning.

Built business infrastructure supporting 250+ clinicians and administrative staff, streamlining HR operations for improved scalability and compliance.

Partnered with cross-functional teams to analyze and modernize outdated HR policies and business practices; addressed exceptions and proposed sustainable, data-informed solutions.

Led successful Open Enrollment campaigns, collaborating closely with benefit brokers to ensure alignment with organizational goals, resulting in optimized employee benefits and enhanced participation rates.

Ensured annual updates and processing of all benefit plans, enhancing efficiency and compliance with federal and state regulations, reducing processing times by 15%, and mitigating potential risks.

Led multiple employment services projects, effectively managing project timelines, risks, and issues to ensure timely and successful implementation, contributing to improved operational efficiency.

Trained and mentored 2 employment services staff members, resulting in improved team performance, higher employee satisfaction, and enhanced service delivery.

Conducted comprehensive leave of absence consultations, including accommodation reviews, ensuring compliance with legal requirements while maintaining a positive employee experience and reducing leave-related issues.

KAISER PERMANENTE

Sr. Project Manager January 2016 - August 2016

Managed merger and acquisition initiatives for Kaiser Maui, ensuring adherence to project schedules and maintaining clear, consistent communication, resulting in a seamless transition with minimal disruption to operations.

Delivered expert HR consulting services to Staff and Physician Leaders, implementing best practices that improved leadership alignment, enhanced team performance, and supported organizational growth during the acquisition.

Led the job mapping and approval process, collaborating with cross-functional teams to ensure accuracy and timely sign-offs, reducing approval delays and ensuring proper role alignment across the organization.

Spearheaded deployment activities for HR during the acquisition, conducting comprehensive impact assessments that helped identify and mitigate potential risks, ensuring smooth workforce integration.

Developed an internal tracking system widely adopted by other teams reliant on HR, streamlining workflows and enhancing interdepartmental coordination during the merger process.

Oversaw detailed project documentation and provided Senior Leadership with weekly status updates, highlighting critical issues, risks, and mitigation strategies, which ensured informed decision-making and maintained project momentum.

INDEPENDENT CONTRACTOR

Sr. PeopleSoft Functional HR Consultant June 2014 - January 2016

Consulted for higher education and financial institutions on Oracle and Workday implementations, providing expert guidance that ensured successful system integration aligned with organizational objectives.

Designed and implemented a comprehensive QA testing strategy for Oracle and Workday systems, delivering in-depth training to staff, which resulted in improved system functionality and reduced errors during implementation.

Coached business clients on internal processes throughout the Oracle and Workday implementation, ensuring alignment with project goals, accelerating adoption, and optimizing system performance.

Developed and implemented process improvements that met audit guidelines and aligned with broader business strategy goals, enhancing compliance, operational efficiency, and audit readiness.

ACCENTURE LLP

PeopleSoft Functional HR/Benefits Consultant October 2013 - May 2014

Consulted with healthcare organizations on the implementation of Oracle platforms, delivering strategic insights that facilitated seamless system transitions and optimized operational efficiency.

Provided expert consultation on data conversion mapping from legacy systems to Oracle, specifically for HR and Benefits data, ensuring accuracy and reducing data migration errors.

Led consultation and support for mapping Time and Labor codes, streamlining payroll processes and ensuring compliance with organizational policies and regulatory requirements.

UNIVERSITY OF CALIFORNIA OFFICE OF THE PRESIDENT

Sr. PeopleSoft QA Analyst September 2012 - September 2013

Led consultation services across all phases of QA testing, ensuring thorough system validation, identifying potential issues early, and significantly improving the quality and reliability of HR and Benefits system implementations.

Advised clients on internal processes and HR/Benefits deployment strategies, providing guidance on organizational changes that facilitated smoother transitions and aligned deployment with business goals.

KAISER PERMANENTE

Sr. Project Manager October 1996 - September 2012

Led a comprehensive system GAP analysis, identifying critical areas for improvement and ensuring smooth integration of new functionalities.

Directed the development of requirements for HR and Benefits, ensuring the system design met business needs and enhanced overall functionality.

Led HR and Benefits testing efforts, including Unit, System Integration Testing (SIT), and User Acceptance Testing (UAT), identifying and resolving issues to ensure a seamless rollout.

Oversaw vendor interface engagement and testing for HR and Benefits, ensuring smooth data flow and integration between internal systems and external partners.

Managed the UPK business process documentation for HR and Benefits, ensuring clear and accessible user guidelines for system processes.

Partnered with IT, Payroll, and Production Support teams, fostering collaboration to ensure successful deployment and system performance.

Engaged Business Operations teams in testing efforts for SIT and UAT, ensuring business requirements were met and systems were aligned with operational needs.

Reviewed and approved all SIT and UAT test conditions and cases, ensuring thorough testing and identifying potential risks before going live.

Presented HR and Benefits status updates to Leadership, ensuring clear communication and informed decision-making throughout the project.

Implemented process improvements for HR and Benefits employee support, enhancing efficiency and responsiveness to employee needs.

EDUCATION

NEW YORK UNIVERSITY

Bachelor of Arts (BA) in Politics May 1995

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