Management
Resume:
Amy Valleriani
Sterling Heights, MI *****
*****************@*****.***
Professional Summary
Detail-oriented assistant manager with experience in retail sales and food service. Skilled in shift management, customer service, and cash handling. Proven ability to enhance team performance and ensure operational efficiency. Holds a Certified Food Safety credential, demonstrating commitment to maintaining high standards in food preparation and service. Seeking to leverage management skills in a remote setting to drive team success and customer satisfaction. Work Experience
Senior Supervisor
CDS (Club Demonstration Services)-Shelby Charter Township, MI March 2022 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Developed effective strategies for upselling or suggestive selling techniques resulting in an increase in average order value by XX%
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
Assistant Manager
Kmart-Warren, MI
April 1999 to July 2007
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Night Auditor
Super 8 Motels-Sterling Heights, MI
January 1995 to June 1998
• I’m Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
• Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
• Collaborated with housekeeping staff to coordinate room availability for incoming guests
• Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
• Implemented new software system for tracking reservations and managing guest information, improving efficiency by XX%
• Maintained strict confidentiality of guest information in accordance with privacy regulations
• Trained new front desk employees on night audit processes and procedures Education
High school diploma
Center Line High School-Center Line, MI
September 1993 to May 1996
Skills
• Cashiering (5 years)
• Supervising experience
• Delivery Driver Experience (2 years)
• Retail Sales
• Management
• Home Care
• English
• Commercial Cleaning
• Assistant manager experience (3 years)
• Night audit (3 years)
• Cleaning Experience
• Accounting
• Serving (4 years)
• Administrative experience
• Filing (3 years)
• Office experience
• Microsoft Outlook
• Shift Management (2 years)
• Cash Handling (10+ years)
• Phone etiquette
• Time management
• Organizational skills
• Microsoft Office
• Attention to detail
• Office management
• Leadership
• Customer service (5 years)
• Food Preparation
• Food Service
• Budgeting
• Sales
• Host/Hostess
Languages
• American Sign Language - Intermediate
Certifications and Licenses
Driver's License
Certified Food Safety
October 2022 to September 2023
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