Customer Service General Manager

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BRENDA PARKINSON

Airdrie, AB

******.*.*********@*****.*** 587-***-****

SKILLS AND QUALIFICATIONS

¢ 30 years of customer service experience

¢ Effective communicator with excellent interpersonal skills

* Strong multi-tasking and organizational skills

¢ Able to work independently or as part of a team

¢ Exceptional conflict resolution and time management skills

¢ Experienced in staff training and development

* Results orientated with exceptional problem solving skills

PROFESSIONAL EXPERIENCE

GENERAL MANAGER

APR 2019 — MAR 2021

CANUCK IRRIGATION SUPPLY LTD.

* Opened all supply accounts by contacting past suppliers to

build product supply for contractors

* Conducted invoicing, accounts payables and receivables for all

product supplies and contractors

* Ordered special orders for contractors, received and organized

products from trucks and sent out product accordingly

¢ Ensured product was stocked and prepared for any purchases

¢ Maintained a clean and organized working environment

* Conducted daily administrative duties including, stocking office

supplies, product inventory and tracking.

* Provided exceptional customer service by helping all customers

in a timely and effective manner

* Created clear advertising for all products including competitive

pricing

¢ Ensured special and specific product was easily and readily

available for all contractors and customers.

PROFIT CENTER

SUPERVISOR APR 2006 —

OCT 2017

EMCO, CALGARY FOOTHILLS

* Managed a portfolio of approximately $800,000

* Accounts Receivables & collections

* Increased Client Retention by 70% by providing outstanding

customer service and attending to client needs by conducting

regular and consistent follow up

¢ Promoted all sales for Current Promotions to current and future

customers including conducting cold calling

* Facilitated New Hire Orientation and training for required roles

¢ Ensured adherence to Policy & Procedures with all staff

EDUCATION

Certificate of Completion Business

Career College, Calgary

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