Technical Support Representative

AUGUSTINE NDUBUOKWU

Dallas, TX *****

*************@*****.*** / +1-469-***-****

SUMMARY

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. SKILLS

Technical Support

Slack

Equipment repair

CRM Software

Zendesk

Trouble shooting

Optix

Live chat

Troubleshooting

Shipping & receiving

Linux

EXPERIENCE

Technical Support Specialist / Verizon Tech support - Dallas, TX 11/2024 - 08/2025 Handling customer technical support cases through Optix support platform Updating the company website with tech tips and brief documents Evaluating system potential through assessing compatibility of new programs with existing programs Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

Maintaining system functionality by testing computer components Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

Maintain client confidence by keeping their information confidential Preparing reference material for users by drafting operation instructions Leasing Consultant / Centerville Pointe Apartments - Garland, TX 04/2021 - 09/2024 Responding to potential tenant interest for rental properties in-person and via digital platforms Showing properties, answering questions and finalizing terms of leases Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease

Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application

Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant Front Desk Concierge - Part time / Drake stone Appartment - Dallas, TX 03/2019 - 03/2021 Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service Help residents create maintenance ticket on zendesk and make sure to send a notification to the maintenance technician

AN

Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction

Assisted guests with special needs or requests by coordinating with other departments to ensure their comfort and satisfaction

Making shift roster and acting concierge lead

Resolved resident complaints or concerns promptly by listening attentively, empathizing with their situation, and taking appropriate action to resolve us the issue effectively Laptop Repair Technician / SMS InfoComm Corporation - Coppell, TX 06/2016 - 03/2019 Set up hardware and install and configure software and drivers Maintain and repair technological equipment (e.g. routers) or peripheral devices Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) Manage security options and software in computers and networks to maintain privacy and protection from attacks Perform regular upgrades to ensure systems remain updated Troubleshoot system failures or bugs and provide solutions to restore functionality Arrange maintenance sessions to discover and mend inefficiencies Keep records of repairs and fixes for future reference Offer timely technical support and teach users how to utilize computers correctly EDUCATION AND TRAINING

Data Science 08/2025

TripleTen - Remote

Mechanical Engineering Technology: High school diploma or GED 09/2014 Federal Science and Technical College - Benin City WEBSITES, PORTFOLIOS, PROFILES

https://cdn01.alison-static.net/parchment-previews/1d1ceaf145810ddcbacca48206f59d65.jpg CERTIFICATIONS

Diploma in IT support, 06/01/25, Present

Driver's License

PERSONAL INFORMATION

Willing To Relocate: Anywhere

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