Service Representative Customer
Resume:
Sep ****
A N G I LY L U R I E
A P O D A C A
*************@*****.***
Bay Point, Ca, CA 94565
PROFESSIONAL SUMMARY
Dedicated Lead Patient Service Representative with over 19 years at Kaiser Permanente, adept at insurance verification and patient advocacy. Recognized for exceptional problem-solving and attention to detail, ensuring seamless appointment coordination and enhancing patient satisfaction. Committed to maintaining confidentiality and regulatory compliance while delivering outstanding customer service.
WORK HISTORY
Patient Service Representative, Kaiser Permanente, Nov 2005 Jul 2025, San Jose, CA Identified insurance payer sources and verified insurance coverage. Collected copayments and deductibles in alignment with insurance coverage. Explained admitting procedures and obtained signatures on admission, clinical and financial forms.
Checked voicemails throughout work day to return patient calls within set timeframes. EDUCATION
GED
SKILLS
AA
Problem-solving Computer literacy
Professional writing Active listening
Appointment confirmation Conflict resolution
Interpreting physician orders Team building
Documenting and recording information Teamwork
Customer service Patient confidentiality and data security Benefits explanation Detail-oriented
Problem-solving aptitude Verbal and written communication Professional networking Continuous improvement
Organized and detail oriented Payment collection
Scheduling appointments Report preparation
Time management Collaborative Problem-solving
Reliability and dedication Public speaking
Multitasking capacity Goal setting
Medical terminology Multitasking Abilities
Database search and data entry skills Regulatory compliance Communicating to patients and families Outbound calling Patient registration Schedule coordination
Business management principles Insurance verification Caring and empathetic Problem-solving abilities
Reliability Patient Satisfaction Metrics
Effective communication Service coordination
Patient advocacy Interpersonal skills
Attention to detail Written communication
Registration and scheduling Organizational skills
Professionalism Self motivation
Time management abilities Dispute resolution
Customer relationship management Administrative and office support Excellent communication Troubleshooting
Safety procedures Team collaboration
Decision-making Initiative-taking
Task prioritization Verbal communication
Stress management Follow instructions
Workplace safety Project restructuring
Idea development and brainstorming Project management Coordinate supplies Budget management
Adaptability Experience in leadership
Business strategy development Workflow optimization Project planning Relationship building
Process improvement Strategic planning
Performance metrics Patient appointment coordination Patient scheduling Payment scheduling and collection HIPAA compliance Epic systems
REFERENCES
Manager: Janet Hong ph # 408-***-****. Administrative Assistant Co-worker: Andrea Peterson ph # 408-***-****
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