Customer Service Store Manager
Resume:
Jennifer Clyburn
Extreme Customer service Experience
Charlotte, NC 28217
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar Tree-Charlotte, NC
November 2023 to March 2025
• Store operations: Managing the store's day-to-day operations, including opening and closing procedures
• Staff management: Recruiting, hiring, training, and developing store associates
• Merchandising: Maintaining high standards for merchandise placement, signage, and display techniques
• Customer service: Providing a high level of customer service
• Store safety: Ensuring the store is safe and secure for both customers and employees
• Store assets: Protecting the company's assets
• Profitability: Helping the store maximize its profit contribution
• Problem solving: Using creative problem solving to address issues such as associate development, sales potential, and expense control
• Implementing direction: Carrying out operational and merchandising direction from the Store Support Center
Bartender
Summit Hospitality Group, Ltd - Residence Inn Charlotte Uptown/The Dunhill Hotel-Charlotte, NC September 2024 to January 2025
To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.
Bartender/Barista
Biscuit Belly-Charlotte, NC
August 2024 to September 2024
• Customer service: Bartenders are responsible for providing excellent service and ensuring customer satisfaction. They should be friendly, professional, and have excellent customer service skills. Bartender/Server
Chili's-Charlotte, NC
July 2024 to September 2024
Handling guests at the bar, clearing and setting tables, serving food, handling cash and credit card charges, communicating room charges to Front Desk, serving alcohol, stocking and cleaning the bar, and coordinating guest requests are the primary functions of the job. Warehouse Associate
Amazon Warehouse-Charlotte, NC
May 2023 to December 2023
Packing counting stowing and problem solving
Fraud Specialist
Wells Fargo-Charlotte, NC
February 2022 to December 2023
responsible for preventing and detecting fraudulent activities within a company. Their main duties involve monitoring transactions and investigating suspicious activities to identify potential fraud Residential Retention Agent
Spectrum-Charlotte, NC
November 2020 to October 2023
Help customers keep there video internet or voice services connect with spectrum also advise the customer to get or switch to spectrum mobile services. Cashier/Server/Bartender
Sabor Latin Street Grill-Charlotte, NC
April 2022 to September 2023
• Food preparation: Preparing ingredients, cooking, and serving food
• Servering: Greeting customers, taking orders, and serving food and drinks
• Inventory management: Managing bar inventory and supplies
• Customer service: Providing excellent customer relations, building relationships, and upselling drinks and orders
• Bar operations: Directing bartending operations, ensuring a clean working environment, and cleaning and arranging glasses
• Payment processing: Handling cash, credit card charges, and giving change
• Other duties: Replenishing bar snacks, communicating room charges, and training new bar staff Assistant Store Manager
Family Dollar-Charlotte, NC
October 2018 to August 2023
Cash handling stocking using pos system. Etc
Sales Associate
ALDI-Charlotte, NC
September 2020 to July 2022
Assisting customers stocking operating pallet jacks price changing cleaning etc. Assistant Manager
Chop't Creative Salad Company-Charlotte, NC
September 2018 to August 2019
• Supporting the restaurant: Working closely with the general manager to ensure smooth operations and representing the Chopt brand
• Customer service: Prioritizing customer service and hospitality, and addressing customer complaints or inquiries
• Food safety: Maintaining strict adherence to food safety and sanitation procedures
• Staff management: Establishing staff compliance with policies and procedures, and evaluating employee performance
• Administrative tasks: Assisting with administrative tasks
• Work environment: Fostering a positive and inclusive work environment and ensuring safe working conditions
Bartender
TEASERS GENTLEMENS CLUB-Durham, NC
April 2017 to March 2019
• Serving drinks: Bartenders prepare and serve a variety of drinks, including alcoholic and non-alcoholic beverages. They may also mix drinks according to recipes. Wendy's Crew Member
Wendys-Charlotte, NC
November 2017 to October 2018
Prepare sandwiches cashier cook drive thru food prep etc. Sales Associate
Its fashion metro-Charlotte, NC
October 2017 to October 2018
Making transactions and receiving cash debt credit transactions. Mark downs and sorting clothes Front Desk Receptionist
Econo Lodge-Charlotte, NC
April 2015 to June 2016
Assisted customers took calls and made reservations for hotel guess cleaning stocking etc. Housekeeper
Molly Maid-Charlotte, NC
February 2012 to July 2015
• Cleaning and Maintenance: Dusting, vacuuming, sweeping, mopping, scrubbing, waxing, and polishing various surfaces and fixtures.
• Bathroom Cleaning: Cleaning sinks, bathtubs, showers, toilets, and mirrors.
• Linens and Bedding: Changing and arranging bed linens and towels.
• General Tidiness: Organizing and arranging furniture, putting away items, and tidying up rooms.
• Window and Mirror Cleaning: Polishing interior windows and mirrors.
• Trash and Recycling: Emptying trash cans and recycling bins. Call Center Representative
Connextions Call Center-Charlotte, NC
June 2012 to February 2014
Took inbound and outbound calls. Etc.
Cashier/Customer Service
Jack in the Box-Charlotte, NC
September 2010 to July 2012
Cashier counter help drive thru, cook, food prep etc. package handler
Kelloggs-Charlotte, NC
August 2008 to July 2010
Packaging and shipping sealing sorting products
Cashier/Sales Associate
Murphy USA-Charlotte, NC
May 2007 to August 2008
Cash handling stocking cleaning the store counting cigarettes etc. customer service
Dry Cleaners
March 2006 to August 2008
Sorting tagging pos sales clothes
Education
Associate in Early childhood development
Central Piedmont Community College - Charlotte, NC August 2009 to May 2011
High School Diploma
Garinger High School
August 2004 to June 2008
Skills
• CRM software
• Manufacturing
• Experience with children
• Customer relationship management
• Childcare
• Barista Experience
• Serving
• Commercial Cleaning
• Food Handling
• Cleaning (5 years)
• Cocktail experience
• Customer support
• Accounting
• Store Management Experience
• Restaurant experience
• Retail Management
• Childhood development
• Marketing
• Bartending
• Store management
• Food safety
• Early childhood education
• Curriculum development
• Customer service
• Cash handling
• Basic math
• B2B sales
• POS
• Sales
• Time management
• Salesforce
Certifications and Licenses
Food Handler Certification
Bartender License
Loss Prevention Qualified
Contact this candidate