Clinical Assistant Outpatient, retail management
Resume:
Susan Mooneyhan
Coloma, MI *****
*************@*****.***
Professional Summary
I have had management experience. I am fluent in saving company money by researching and correcting shrinkage. I have computer knowledge and strive to learn and set goals for myself. I have supervised 20 people. I am eager and love to stay busy.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
HR Floater/ Outpatient Clinical Assistant.
Riverwood Center-Benton Harbor, MI
October 2021 to May 2025
I started as an HR floater and was trained in almost all clinical positions, including several different locations. I have scanned documents and saved them in Docuware. I have Outlook experience including teams and the calendar. I am fluent in Microsoft Excel. I love to stay busy and provide the best consumer service that I can. I am up to date on all training. I then became the Outpatient Clinical Assistant. I greeted the consumers, checked them in and rescheduled them. I answered questions, directed them, printed and had consumer sign their business office paperwork. I answered the phone. I made sure that the lobby stayed clean and everyone was being taken care of in a timely manner. I also answered the phone and helped the consumer with their need or directed them to the person that could.
Supervisor
Walmart-Benton Harbor-MI
November 1993 to August 2021
I started with Walmart as a Department Manager of the Cosmetic Department. Over the years, I managed several departments including, Health and Beauty, Toys, Electronics, Sporting Goods and several apparel departments. My next role was the UPC Clerk. In this position I researched warehouse shipment billing, price change, on- hand change and cashier transaction errors. In my time as the UPC Clerk, I saved Walmart approximately $600,000.00. The company discontinued this position and went computerized. My next role was the Claims/ Receiving Supervisor. I helped unload and check in warehouse shipments as well as vendor deliveries. I sent back merchandise to the supplier for credits on the claims that could not be returned to the floor or marked down. I have helped prepare the store for inventory, Black Friday events, and clearance events as well.
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Managed multiple projects simultaneously within established timelines Education
High school or equivalent
St.Joseph High School-Saint Joseph, MI
August 1983 to June 1987
Skills
• Organizational skills (10+ years)
• Retail sales (10+ years)
• Management (1 year)
• Inventory control (10+ years)
• Medical office experience (4 years)
• Supervising experience (10+ years)
• Profit & loss (8 years)
• Training & development (10+ years)
• Customer service (10+ years)
• Interviewing (10+ years)
• Microsoft Excel (4 years)
• Leadership (10+ years)
Contact this candidate