Customer Service Cargo Agent

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

GREG ISIOMA OKAEME

*******@*******.**.** 078********-** JOHN KENNEDY HOUSE ROTHERHITHE OLD ROAD, London SE16 2QF

Diligent Cargo Agent with security expertise. Skilled in freight movement techniques and documentation. Knowledgeable about X-Ray, airport authority and carrier security requirements, An adaptable, conscientious, enthusiastic, and self-motivated individual with Experience of implementing personal support plans which focus on the Individual's welfare, needs, wants and interests. Having the ability to manage a challenging caseload, while staying focused on giving a high standard of care to every client, constantly maintaining and demonstrating a positive attitude towards staff, visitors and others. Keen to find a challenging position within an organization where I will be able to continue to increase my work experience

& develop my abilities.

● Health and Safety Compliance

● Cargo logistics

● Customer Service

● Transportation logistics

● Import services

● Professional telephone etiquette

● Interpersonal communication

● Air cargo management

● Shipment handling

● Access control systems understanding

● Metal detector operation

● Health and safety consciousness

● Crowd control strategies

● Security equipment usage

● Threat identification aptitude

Feb 2019 - Current

WHOLESALE CARGO AGENT

BRITISH AIRWAYS

Direct delivery trucks to shipping doors or designated marshalling areas, and help load and unload goods

safely

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● Building of PAG, AKE, AKH, and PMC

Inspect and count items received and check them

against invoices or other documents, recording

shortages and rejecting damaged goods

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Check import/export documentation to determine cargo contents

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Enter shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on

goods

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● Route received goods to first available flight or to appropriate storage areas or departments, using

counterbalance forklifts, hand-trucks.

Assembled crates and containers needed to secure

items for transportation, labelling fragile goods.

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Segregated and organised goods to facilitate various shipping categories, examining dates and contact

information.

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Maintained tidy warehouse to support cleanliness and quality standards, practising eco friendly measures.

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Documented data regarding delivery times and routes to maintain consistent information and enable history tracking.

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Jan 2021 - Jun 2025

Door supervisor

DABATI CLOTHING - LONDON,

UNITED KINGDOM

Enforced company policies consistently whilst dealing with customers and staff alike.

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Undertook risk assessments frequently to identify

potential hazards on site before they became

problematic.

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Provided first aid assistance when necessary, prioritising health and safety of all individuals present.

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Checked identification cards, ensuring only authorised persons gained entry.

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Handled customer queries in a professional and friendly manner to ensure satisfaction.

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Improved safety by conducting regular patrols of

premises.

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Managed queues effectively during busy periods,

reducing waiting times and maintaining visitor

satisfaction.

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Carried out checks on fire doors regularly, ensuring compliance with safety regulations.

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Jan 2016 - Jan 2020

Mental Health Support Worker

SURREY AND BORDERS

PARTNERSHIP NHS FOUNDATION

TRUST

Promoted safe, happy and relaxed environments,

encouraging patients to feel comfortable.

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Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff.

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Kept patient medical, personal and treatment plan

records safely stored on care management software.

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Administered assessments on patients to determine

efficacy of treatment plans and evaluate next course of action.

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Helped patients live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.

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Recorded patient condition, state and progress and noted diagnosis and treatment plans for future reference.

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Supervised patients' activities and interactions to maintain safety, intervening to resolve disputes or unruly

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behaviour.

Reached out to communities and social services to

create support networks for patients to help with

recovery.

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Assessed patients for risks of harm or injury to self or others and recommended solitary confinements to

minimise conflicts.

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Motivated people to learn and develop new skills

through hobbies and interests for self-sustenance.

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Oct 2012 - Dec 2015

Support Worker (Older Adults in

Care)

UNI-T Consultant

Increased patients' wellbeing by facilitating helpful and supportive therapy sessions.

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Observed and documented patient behaviour, promptly reporting changes to medical staff.

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● Washing, bathing, bed bathing and showering patients Teaching life skills - road safety, use of public transport, cooking

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● Taking clients on shopping trips

● Preparing meals snacks and drinks for clients

● Administering medicines to clients

● Completing of essential paper work

● Speaking to care managers on behalf of clients

Ensure the security & safety of the home is maintained at all times

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Maintained excellent patient satisfaction by proactively helping with individual needs and requirements.

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Wrote and submitted detailed reports to provide

documentation of progress and development of client.

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Taking clients to social events, appointments and places of worship

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Feb 2010 - Jun 2012

Client Support Officer

Alliance Legal

Carrying out initial assessment of client immediate needs and agree case plan with the case worker ensuring this is also agreed by client

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● Duties and Responsibilities

Liaise with other staff members on a regular basis concerning the support of clients

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Ensure and maintain a healthy and safe environment in which to work and in which clients can live comfortably

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To report any repairs and maintenance to the

appropriate staff member Ensure and maintain a clean and hygienic work and living environment at all times Where necessary and appropriate, to liaise with care professional in the multi-disciplinary support set-up for your client(s), and to relay the information back to other members of staff

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Where needed, to escort clients to venues outside the unit

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EDUCATION

Collected and updated accurate customer information to generate meaningful insights.

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Remained calm under pressure to handle customer

complaints and solve problems.

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Maintained working knowledge of available products and services for enhanced customer service.

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Responded to customer emails with accurate,

professional replies.

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WEST AFRICAN

OJODU COMMUNITY HIGH SCHOOL Lagos, Nigeria

DIPLOMA: COMPUTER SCIENCE

KWARA STATE POLYTECHNIC ILORIN NIGERIA

HIGHER NATIONAL DIPLOMA: COMPUTER SCIENCE

KWARA STATE POLYTECHNIC ILORIN NIGERIA

LEVEL 2 CARE CERTIFICATE HEALTH EDUCATION ENGLAND SKILL FOR CARE AND SKILL FOR HEALTH SOCIAL CARE FOUNDATION YEAR CERTIFICATE

UNIVERSITY OF BEDFORSHIRE HEALTH

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