Customer Service Representative
Resume:
Tiffany Robinson-Hennie
Customer Service
Passaic, NJ 07055
***************@*******.***
I believe I am a very versatile skilled worker, I'm a motivated cashier skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven professional with 5+ years' experience. Management experienced, handled the store daily deposits every shift. I'm also a personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling. Talented and personable hospital food service aide willing to take on any position and learn any role to support hospital and patient needs. I'm very open and ready to experience new ventures in my work life. Authorized to work in the US for any employer
Work Experience
Client Service Representative
PlushCare-Remote
August 2023 to Present
• Handles up to 80 calls
• Provide updates for billing, prior authorizations, doctor messages etc.
• Collect billing payments and issues refunds for past due bills or appointment fees
• Resolve account issues
• Set up appointments for patients
• Address emails/cases via ZenDesk/Help Desk
Customer Service Representative
Quest Diagnostics-Clifton, NJ
June 2020 to July 2023
• Handles between 80-100 calls a day
• Provide patient information, as in test results, diagnosis and susceptibilities.
• Fill out and send forms for test request for patients
• Resolve account issues
• Assist in supply orders for clients
• Reach out to labs for further test information via email and phone
• Follow up with clients for patient test results, diagnosis and susceptibilities CSR - Customer Service Supervisor
Africa Imports-South Hackensack, NJ
January 2016 to June 2020
• Handles over 100 calls per day
• Answer and transfer calls as needed
• Order entry and sales
• Follow up with customers regarding service experience through calls and/or email
• Check customers out for service payments
• Follow up with carriers for delivery delays or missing packages such as, US Postal Mail, FedEx and UPS
• Handles mailed in returns, processing refunds.
• Process web orders
Financial Center Service Rep.(Teller Supervisor)
SPENCER SAVINGS BANK-Clifton, NJ
April 2013 to February 2016
Provides account services to customers by receiving deposits and loan payments. Cashing checks; issuing savings withdrawals.
Recording night and mail deposits.
Selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Scanned signature cards and filed closed accounts. Teller
North Jersey Federal Credit Union-Totowa, NJ
September 2009 to April 2012
Provides account services to customers by receiving deposits and loan payments. Cashing checks; issuing savings withdrawals.
Recording night and mail deposits.
Selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Education
High School Diploma
Passaic High School
2011
Skills
• Cash Handling
• TRAINING
• MICROSOFT OFFICE
• Customer Service
• Front Desk
• Filing
• Data Entry
• Dietary Aide Experience
• Food Preparation
• Supervising Experience
• Infection Control Training
• Banking
• Help Desk
• Zendesk
• Order Entry
• Desktop Support
• Typing
• Data analytics
• Customer service
• Microsoft Word
• Microsoft Excel
• Communication skills
• Windows
• Supervising experience
• Data entry
• Phone etiquette
• Organizational skills
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