Administrative Support Medical Records

Shondra Oliver

Chicago, Illinois ***** • 312-***-**** • ***********@*****.***

Dedicated and service-oriented professional seeking a full-time Customer Service position where I can utilize over 10 years of experience in administrative support, client communication, and data management. Known for professionalism, attention to detail, and a strong ability to resolve issues effectively and efficiently.

Experience

2006 – PRESENT

EMR Specialist / Administrative SUPPORT Chicago Professional Healthcare Services, Inc. Calumet City, IL

• Communicate daily with patients regarding medical needs and durable medical equipment (DME)

• Manage electronic medical records and file documentation with high accuracy

• Answer patient inquiries with empathy and professionalism

• Process payroll and assist with office operations, demonstrating multi-tasking abilities

2012 – 2012

Medical Records Technician III University of Chicago Chicago, IL

• Interacted with internal departments to ensure timely chart completion

• Conducted chart retrieval and organization to meet audit standards

• Answer patient inquiries with empathy and professionalism

• Handled sensitive patient information with confidentiality and compliance

2010 – 2012

Medical Record Technician Altegra Health Los Angeles, CA

• Visited client sites, engaging with healthcare offices to retrieve patient charts

• Scanned and uploaded documents into EMR systems

• Maintained clear communication with team leads regarding chart status and follow-ups

• Handled sensitive patient information with confidentiality and compliance

2008– 2009

Medical Records Coordinator Albertson’s Osco Drugs LaGrange, IL

• Provided customer service support to Director of Nursing

• Ensure proper documentation for compliance and state inspections

• Helped coordinate staff scheduling and provided administrative support

1987 – 2008

Pharmacy Technician Albertson’s Osco Drugs LaGrange, IL

• Supported customers in pharmacy services, processed returned items, and managed inventory

• Assisted in patient intake, appointment coordination, and office tasks

• Handled vendor relations and met daily quality and service quotas

• Promoted services through direct physician marketing and staff coordination

Skills

Excellent verbal and communication • Proficient Microsoft Office • Team player • Excellent time management skills • Conflict management • EMR Specialist • Data analytics

Education

2008-2008 Nursing Assistant Certificate

Wilbur Wright College Chicago, IL

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