Customer Service Data Entry

Sierra Redd

************@*****.*** 219-***-****

I am enthusiastic, trusted, and results-driven. I am seeking a position in which my extensive

experience in customer service, sales, and retail management will become a valuable asset to a

reputable organization.

CERTIFICATIONS & SKILLS

Microsoft & Google Suite (Word, Excel, Powerpoint, Docs, Sheets, & Slides).

Data Entry - multiple sales software systems.

Sales Estimates - quote labor and parts for projects.

Insurance Claims - work with insurance on customer’s behalf.

Project Management - full cycle tarp project.

Record/File Management - detailed record keeping for customer and business.

Interviewing & Hiring - retail candidate selection.

EXPERIENCE

Inside Sales/Estimator

Tarpstop, Gary, IN

November 2020 - Current

Successfully estimate and sell Fastrack systems, side kits, sidelocks flip kits, cargo, and tarps.

Efficiently schedule custom rolling tarp systems projects & repairs.

Answer multi-line phones and transfer calls.

Responsible for handling insurance payments for customer claims.

Collaborate with the production team, management, and customers to fulfill projects.

Dispatcher

5 Star Quality Transporation LLC, Benton Harbor, MI

January 2023 - February 2024

e Managed the coordination of deliveries, as well as receiving and dispatching orders.

e Collaborated with drivers concerning directions and conflict resolution.

e Managed multiple drivers, ensuring loads were delivered or picked up.

e Maintained precise records.

Customer Service Representative

Gerber Collision & Glass, Highland, IN

January 2019 - November 2020

e Greeted customers, answered phone calls promptly, and managed customer inquiries

professionally.

Effectively schedule appointments utilizing capacity reports to provide balanced scheduling.

Competently utilize computers and specialized software for data entry and admin functions.

In charge of billing tasks and ensuring all insurance client requirements and processes.

Guarantee customer satisfaction throughout the repair process.

General Manager

Speedway Super America LLC, Hobart, IN

September 2011 - May 2018

e Successfully provided customer service leadership, training, and coaching a whole store team.

e Achieved employee retention by identifying qualified candidates, developing, empowering, and

encouraging all employees and productivity.

e Responsible for complying with all health, safety, and sanitation procedures ensuring success.

e Proficiently assisted in implementing all merchandising and marketing programs.

Contact this candidate