Customer Service Houston Tx
Resume:
Zari Perez
Houston TX *****
***********@*****.***
SUMMARY
Detailed oriented Customer Service Professional with a strong background in customer service. I have a strong track record of cultivating client & Customer relationships and team building, while providing high quality service in a customer focused environment. Looking to transition into a new role in which I can use my transferable skills in communication, time management, and conflict resolution, and gain new skills while providing efficient service. EXPERIENCE
03/2023-06/2024
02/2021- 09/2023
09/2018 – 11/2020
Sales Advisor Best Buy, Houston TX
● Delivered friendly and efficient service to an average of 40+ customers daily with purchases, returns, & product recommendations.
● Educated customers on latest electronics, smart home devices, and warranties resulting in a 20% increase in product sales.
● Maintained clean and organized product displays, stocked shelves, and conducted quarterly inventory checks.
● Consistently met monthly credit applications targets by explaining promotional financing offers and benefits.
Commercial Driver/Customer Service Rep AutoZone, Houston TX
● Developed strong and sustainable client relationships while delivering parts and products to commercial clients resulting in return business.
● Maintained organized delivery schedule, and adhered to company protocols and policies to ensure timely and efficient client deliveries.
● Load and unloaded merchandise, and verified order accuracy to ensure client satisfaction.
● Took initiative in educating DIY store clients on parts, products, and warranties resulting in reduction of returns and increased client satisfaction rating. Administrative Assistant Rincon Air & Heat Company LLC, Houston TX
● Scheduled Service appointments and effectively maintained a calendar with job assignments.
● Prepared an efficient filing system to manage job files, service tickets, work orders, and customer records both electronic and paper.
● Prepared communications such as memos, reports, and invoices by designated timeline.
● Greeted walk-in clients and answered incoming calls and email inquiries from clients and vendors providing prompt and friendly service.
EDUCATION
High School Diploma Manvel High School, Houston TX Graduation Year: 2014
SKILLS
● Skilled in data entry, order processing, and POS systems. Proficient in Sales Point System,Quantrac, Tekhmetric for Data entry and record keeping.
● Knowledgeable in Microsoft (MS) Excel, Word, Outlook,
● Intermediate Spanish Speaker (Written, Verbal, and Reading)
● Over 10+ years of customer/client service. High attention to detail, self motivated, reliable, exceptional organizational skills, proficient multi taker, and effective with time management.
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