Front Desk Customer Service
Resume:
COLLEN GAGA
Address: **** ******** **** ** ****'s, Chitungwiza
Phone: +263-***-***-***
Email: **********@*****.***
PERSONAL PROFILE
Professional and articulate individual with a degree in Political Science and extensive customer- facing experience across administration, finance, and service roles. Proven expertise in front-line customer service, reception duties, administrative support, and multi-tasking in fast-paced environments. Fluent in English, Shona, and Ndebele, with strong communication skills and professional presentation ideal for front desk operations in a corporate environment. EDUCATION
Tertiary Education
Bachelor's Degree in Political Science (Grade 2:1) Midlands State University
2018
Secondary Education
Zimbabwe School Examinations Council (ZIMSEC)
Advanced Level: History (C), Shona (C), Divinity (C) - 2015 Ordinary Level: 7 passes including Mathematics, Science, and English - 2012 CORE COMPETENCIES
Front Desk & Reception Skills
Professional customer service and client interaction Telephone handling and call management
Visitor reception and assistance
Appointment scheduling and coordination
Information dissemination and inquiry handling
Administrative & Clerical Skills
Document processing and filing systems
Official correspondence handling
Meeting coordination and support
Office operations and procedures
Multi-tasking and prioritization
Communication & Interpersonal Skills
Multilingual: Fluent in English, Shona, and Ndebele Professional verbal and written communication
Conflict resolution and problem-solving
Cultural sensitivity and diverse client interaction Professional presentation and etiquette
Financial Management
Cash handling and reconciliation
Municipal revenue collection
Accurate financial record-keeping
Payment processing and verification
Supervisory & Leadership
Team leadership and staff supervision
Ensuring adherence to organizational procedures
Performance monitoring and quality control
Operational oversight and coordination
Technical Skills
Computer Literacy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Database Management: Data entry and digital record management Communication Systems: Phone systems, email management, and digital correspondence Office Equipment: Multi-line phones, printers, scanners, and reception area technology Language Skills
English: Fluent (Written and Spoken)
Shona: Fluent (Native Speaker)
Ndebele: Fluent (Written and Spoken)
PROFESSIONAL EXPERIENCE
Data Capturer - Presidential Title Deeds Program (Kwangu/Ngakwami) March 2024 - Present
Perform accurate data entry for the Presidential Title Deeds Program Trust Manage digital records and database maintenance for property title registration Ensure data quality and integrity for government land documentation Support citizens with title deed application processes Truck Assistant / Sales Clerk / Representative Reliever - Delta Beverages, Karoi March 2023 - January 2024
Coordinated beverage deliveries across Karoi and surrounding areas Managed inventory and stock control for distribution routes Provided sales support and customer service as relief representative Maintained delivery schedules and accurate documentation Ensured safe transportation and handling of products Cashier - Chitungwiza Municipality
March 2022 - February 2023 (One-year contract)
Handled municipal revenue collection and cash transactions Processed rates payments, licensing fees, and municipal service charges Maintained accurate financial records and daily cash reconciliation Provided customer service to municipal clients and ratepayers Ensured compliance with municipal financial procedures Parking Marshal / Supervisor - CIT Parking, Harare March 2019 - February 2022
Parking Marshal (March 2019 - March 2020): Managed parking enforcement in designated Harare CBD areas
Supervisor (March 2020 - February 2022): Led team of parking marshals and ensured compliance with parking regulations
Supervised staff performance and provided training to new employees Coordinated daily operations and workflow management Maintained order and implemented traffic management procedures Legal Clerk / Chamber Secretary Personal Assistant - Chitungwiza Municipality January 2017 - February 2018
Managed legal documents and municipal case files
Provided secretarial support to municipal chamber proceedings Maintained confidential records and official correspondence Assisted with legal research and administrative documentation Supported council meetings and official municipal functions Work-related learning experience that provided foundational municipal administration skills
KEY ACHIEVEMENTS
7+ years of customer-facing experience across diverse organizational environments Proven multilingual communication skills enabling effective interaction with diverse clientele
Strong administrative background with experience in document management and office procedures
Supervisory experience demonstrating leadership and team coordination abilities Financial handling experience with proven accuracy in cash management and transactions Professional development from entry-level to supervisory positions across multiple sectors Adaptability successfully transitioning between municipal, private sector, and government roles
PROFESSIONAL ATTRIBUTES
Professional Presentation: Well-groomed appearance and confident demeanor suitable for corporate reception
Customer Service Excellence: Commitment to providing outstanding client experience and support
Reliability: Consistent punctuality and dependability in all professional roles Adaptability: Quick learner who adjusts effectively to new environments and procedures Communication: Exceptional verbal and written communication across multiple languages Attention to Detail: Accuracy in documentation, scheduling, and information management Team Collaboration: Works effectively with colleagues while maintaining independent efficiency
REFERENCES
Available upon request
Declaration:
I declare that the information provided in this CV is true and accurate to the best of my knowledge.
Signature:
Date:
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