Operations Specialist Customer Service
Resume:
Patricia Sexton
Regional Recruiter
**** ********** ** #***, *********** Va., US, 20155
*****************@*****.***
Regional Recruiter with over 30 years of Leadership experience, holding various positions as Regional Recruiter, Operations Specialist, District Dept Specialist, Store Manager, & District Manager I am a proven leader and lead my teams with integrity and respect. I have been successful in many roles because of the connections I have built with my teams. I bring strong leadership, analytical skills and Experience. I am committed to supporting my team with tailored solutions and fostering a collaborative environment that drives employee satisfaction and retention.
Employment history
Regional Recruiter, Harris Teeter, 2022 - Present
Front End Operations Specialist, Harris Teeter, 2016 - 2022
District of Columbia
Align recruitment with business goals, boosting team performance and successful placements.
Enhance candidate tracking, improving outreach and access to diverse talent pools. Streamline onboarding, reducing training time and boosting new hire productivity. Coordinate with managers for tailored recruitment, efficiently filling critical roles. Foster positive onboarding, enhancing retention and employee satisfaction.
Analyzed staffing metrics to identify gaps, driving targeted recruitment strategies that enhanced team capabilities and performance.
Partnered with management to align recruitment efforts with business objectives, resulting in more effective talent acquisition and team success.
Developed a comprehensive candidate tracking system that improved outreach efficiency and facilitated access to diverse talent pools.
Fostered a welcoming environment for new hires, enhancing engagement and connection, which contributed to improved employee satisfaction.
Implemented targeted recruitment strategies that filled critical roles swiftly, enhancing overall team performance and operational efficiency.
Analyzed staffing metrics to pinpoint recruitment gaps, driving focused strategies that significantly improved candidate sourcing and team capabilities.
Managed customer service at front desk, enhancing satisfaction through efficient problem resolution.
Led team to improve checkout speed, achieving notable reduction in customer wait times. Implemented new inventory tracking system, optimizing stock levels and minimizing shortages.
Trained and mentored fresh staff, fostering a collaborative and supportive work environment.
Resolved customer complaints effectively, contributing to a positive store reputation. Enhanced customer service by efficiently managing transactions, resulting in improved checkout speed and elevated customer satisfaction.
Maintained accurate inventory records and executed daily stock checks, ensuring product availability, and minimizing discrepancies.
Regional Training & Recruiting Specialist Harris Teeter,
2014 - 2016
Customer Service Manager, Harris Teeter, 2013 - 2014
Harris Teeter Ashburn Va.
Facilitated onboarding programs for new hires, fostering a collaborative environment that enhanced team integration and morale.
Implemented training modules that improved employee retention rates, contributing to a more stable workforce and increased productivity.
Evaluated training effectiveness through participant feedback, leading to strategic adjustments that yielded measurable improvements in employee performance.
Motivated teams through interactive workshops, cultivating a culture of continuous learning and professional growth.
Cultivated a welcoming onboarding experience for new hires, enhancing team morale and fostering a collaborative workplace culture.
Assessed training outcomes through comprehensive feedback analysis, facilitating adjustments that significantly improved employee performance metrics.
Coordinated cross-departmental efforts to streamline complaint resolution processes, resulting in faster response times and enhanced customer trust.
Developed strategies to exceed customer expectations and gather customer insights, enabling data-driven decisions that significantly improved service offerings.
Analyzed customer service metrics to identify trends, implementing strategies that reduced wait times and boosted productivity.
Fostered a positive team environment, encouraging open communication and collaboration to enhance staff engagement and morale.
Evaluated customer feedback data to refine service strategies, leading to noticeable improvements in customer satisfaction ratings.
Orchestrated training sessions for staff, improving team efficiency and fostering a culture of shared accountability.
Promoted a team-oriented atmosphere, boosting employee morale and encouraging proactive communication among staff.
Sourced candidates, conducted interviews, worked closely with Steve and George Gauldin to present qualified DLT’s and LDP’s for Harris Teeter. Partnered with hiring managers to understand staffing needs, ensuring alignment between candidate profiles and organizational goals.
Streamlined the recruitment process, reducing time-to-fill by implementing efficient sourcing strategies and enhancing candidate experience.
Analyzed candidate metrics to identify trends, leading to more informed hiring decisions and improved candidate quality.
Fostered a positive candidate experience by maintaining clear communication and providing timely feedback throughout the hiring process.
Maintained comprehensive recruitment records and reports, ensuring compliance with company policies and facilitating strategic workforce planning.
District Manager, Kellogg’s Corporation, 2010 - 2012
Market Specialist
Electronics, Toys Wireless, Photo( for 14 stores)
Walmart, 2001 - 2010
Education
Northern Virginia Community College, Manassas Va, 1984 – 1986 Business Management
Courses
District Manager over cookie and cracker side of Kellogg’s. Responsible for 123 stores from Hagerstown Md. to Staunton Va. I had seven direct reports and was responsible for assisting my team with orders, waste, schedules, visiting stores, budgets, merchandising, company programs, hiring, coaching, training, customer service and ensuring top quality of the brand and service to our vendor partners. Oversaw operations across 123 stores, enhancing sales performance and ensuring consistent brand representation through effective merchandising strategies.
Led a team of seven direct reports, fostering a culture of teamwork and accountability that improved overall customer service ratings.
Implemented training programs for staff, equipping them with skills that resulted in improved order accuracy and reduced waste.
Analyzed store performance metrics to identify areas for improvement, driving measurable enhancements in operational efficiency.
Analyzed store performance metrics to pinpoint improvement areas, driving measurable efficiency gains and operational excellence.
Market Electronics Merchandiser responsible for fourteen stores in our district to ensure staffing levels, budgets, security of product with AP, sales, signage, planograms, profits, shrink, coaching, training, customer service issues, customer service initiatives, schedules, Inventories. Worked closely with District Manager and rode stores weekly with him and the team, to ensure each store was up to company standards and corporate direction was being followed.
2 years course work
TIPS Certified Trainer for DC Maryland & Va., Jun 2025
TIPS
Class Proctor
SERV-SAFE INSTRUCTOR AND PROCTOR
TIPS CERTIFIED INSTRUCTOR
Skills
Training
Customer Service
Store Management Recruiting
Budgets
Training
Customer Service
Solid communication skills
Problem Solving
Leadership
Engagement
Meeting Goals & deadlines
Conflict Resolution
Teamwork
Computer skills
Adaptability
Attention to detail
Inventory Management
Team Building
Talent Acquisition
Onboarding Strategies
Leadership Collaborated with diverse teams throughout career, focusing on making team members feel comfortable, respected, and appreciated. Dedicated to associate growth through teaching and mentoring, taking pride in their success and being a reliable source of support.
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