Customer Support Service

*** ******* **** • Dunn • North Carolina • *****-*422 • 910-***-**** • *******.*.*******@*****.***

Expert in delivering exceptional customer service, ensuring high levels of customer satisfaction and loyalty. Specialized in resolving complex issues efficiently, utilizing strong problem-solving skills and a calm demeanor. Proficient at managing multiple tasks simultaneously while maintaining attention to detail and accuracy. Demonstrated ability to work independently and adapt quickly to new technologies and processes. Adept at building rapport with customers, understanding their needs, and providing tailored solutions. Strong communication skills, both written and verbal, have been consistently leveraged to enhance customer interactions and support team collaboration. My adaptability and a diverse skill set have contributed to consistently meeting and exceeding performance targets in dynamic environments. Ability to work in a fast-paced environment

Emotional intelligence

Adaptability

Interpersonal communication

Attention detail

Multi-tasking and pressure handling capabilities

Call management

Proactive problem-solving and conflict resolution abilities Customer Satisfaction and People-Centric

Product knowledge

Conflict resolution

Active listening and

resourceful approach

CRM software

Attention to detail

Goal-oriented

Tech-savvy and efficient

High accuracy and

organizational skills

Email communication

Effective time management and critical thinking skills Positive attitude and strong relationship-building Quick learner with patience and empathy

March 2021–Present Self-Employed, Full-Time Parent Led daily routines and schedules to ensure a structured and nurturing environment. Organized educational and recreational activities to promote cognitive and physical development. Achieved milestones in child development through consistent engagement and support. Earned trust and built strong relationships with children through effective communication and empathy. Completed household management tasks, including budgeting, meal planning, and maintenance. Accomplished conflict resolution and problem-solving to maintain a harmonious home environment. Coordinated with healthcare providers to ensure the well-being and health of family members. Implemented safety protocols and emergency preparedness plans to protect the household. January 2018–March 2021 Customer Service Associate, Carlie C's Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly.

Demonstrated excellent communication skills and strong strong problem-solving skills through effective interaction to provide exceptional service to diverse customer base and to address and resolve customer complaints to find suitable solutions in a timely and efficient manner, resulting in a 98% customer satisfaction rating. Build relationships with customers, utilizing de-escalation techniques to resolve customers issues calmly and professionally by Serving as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction. Proactively followed up with customers to ensure their issues were resolved to their satisfaction and provided feedback to improve overall customer experience.

Successfully resolved an average of nearly 500 inquiries weekly providing exceptional service with speed and accuracy, managing customer returns and complaints to ensure satisfaction. Continuously sought opportunities to enhance processes and procedures for improved customer service. Provided customized solutions for individual customer needs, resulting in a 40% reduction in repeat customer service inquiries.

Earned multiple commendations for providing top-notch service and going above and beyond and to Continuously sought opportunities to enhance processes and procedures for improved customer service. February 2010–November 2013 Customer Service Associate, Carlie C's Communicated with diverse teams and clients, build rapport and long-term relationships, and achieve customer satisfaction metrics.

Delivered exceptional customer service by promptly addressing inquiries and resolving issues in a professional manner. Showcased outstanding communication skills while assisting customers with product inquiries and issue resolution. Manage and resolve over 30 escalated customer complaints daily, including processing returns and identifying solutions to customer issues.

Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally. Exceeded performance metrics, including response time and customer satisfaction ratings. Trained customer service associates, resulting in a 20% decrease in complaints. Utilized product knowledge to guide customers in making informed purchasing decisions with an emphasis on integrity, resulting in a 95% customer satisfaction rating.

Worked in high-volume, dynamic environments, providing skilled assistance with empathy and resolved complaints professionally to ensure customer satisfactionto more than 80 customers every day. General Equivalency Diploma. Central Carolina Community College, 2011

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