Customer Service Relations
Resume:
PROFESSIONAL SUMMARY
CONTACT
Address:
P.O.BOX *176, Kampala
Phone:
Email:*************@*****.***
CAREER OBJECTIVE
To be a part of a reputable
organization that will provide me with
an opportunity to utilize my
communication, problem-solving and
analytical skills to achieve the targets
and effect organizational growth and
success.
SKILLS
Customer service
Communication and
interpersonal
Analytical and Organization
Time management
Office tools: Word, Excel,
PowerPoint
Customer relations
Management.
Internet search engine.
INTERESTS
Watching Movies
Traveling
Listening to gospel
music
Praying
Dedicated, results oriented, self-motivated and trustworthy with a keen eye for detail and the ability to effectively multi-task. I enjoy being part of a successful and productive team, and can thrive in a highly pressurized and challenging working environment.
PROFESSIONAL EXPERIENCE
Tele Sales Representative – August 2024 to up to date. Ison Bpo Experience
Make outgoing calls to Eco Bank customers to advise them of products and services that may be of interest to them.
Key responsibilities
Take customer information and update it in the database as required.
Put through relevant sales and contracts for sales of goods or services.
Explain products and service features to clients.
Pass on leads to the outbound sales team if applicable.
Upsell and cross-sell other products that may be useful for clients.
Understand the customers' needs and tailor the service to their needs.
Be patient with a polite and customer-focused telephone manner.
Follow-up calls with emails if required.
Administrator - (July 2016- April 2024)
Kandy Agro Products Company
Managing the overall operations of Kandy business ranging from human resources management, financial management, supply chain management and customer relations and ensure that production processes are running smoothly and efficiently.
Key responsibilities
I used to ensure smooth communication between customers and the company, addressing issues like complaints, returns, or delays in delivery.
I was responsible for help maintaining optimal levels of raw materials (like ingredients) and finished products, ensuring there is no shortage or excess inventory that could lead
I was involved in hiring, training, and evaluating employees across various departments
I was in charge of budgeting to ensure that the manufacturing process stays within financial limits.
I was in charge of ensuring that the business complies with local and international food safety regulations.
I was responsible for managing relationships with suppliers of raw materials, packaging materials, and other goods required for production. KIZZA BEATRICE
LANGUAGES
English-Full Professional
Runyakitara - Medium Proficiency
Luganda- Native proficiency
EDUCATION
Bachelor’s Degree of Arts in Social
Sciences – 2012.
Kyambogo University
UACE – 2008,
Kisubi High School
UCE – 2006
Kisubi High School
KEY ACCOMPLISHMENTS
Achieved all targets as concerns
productivity or ticket efficiency
Recognized as one of the best
performing employees in two
consecutive quarters.
Improved communication skills
REFEREES
Bazaale Charles Doctor
Kiruddu Health Centre
Email:
**************@*****.***
Tel: +256-***-***-***
Nakayiwa Juliet Supervisor
Ison Bpo Organization.
Email:
*********@*****.***
Tel: +256-***-******
MakeeraSalim
Makeera Company Advocates
Email:
************@*****.***
Tel: +256*********
Customer care Advisor– (April 2013 – June 2016)
Ison Bpo organisation
Collaborate with team members to deliver high quality customer service to Airtel customers to ensure a positive customer experience. Key responsibilities
I was responsible for addressing customer questions related to Airtel's products, services, billing, and account status.
I was concerned with providing timely and effective solutions for customer complaints or technical problems, including network, service interruptions,
I was responsible for informing customers about new products, services, promotions, and updates offered by Airtel Uganda.
I used to ensure customer complaints are resolved effectively, working to turn a negative experience into a positive one.
I used to collect customer feedback on their experiences with Airtel Uganda’s services to help the company improve its products and services.
I used to respond to customer inquiries through various platforms such as phone calls, social media, email, live chat, or in-store visits.
I used to keeping accurate records of customer interactions, transactions, and resolutions for future reference and improving service delivery. Business center Attendant
Munyonyo common wealth Resort (Dec 2012-March 2013) Key responsibilities
I was responsible for assisting with the organization of documents, including printing, filing, binding, and organizing paperwork for clients, employees, or guests
I was responsible for ensuring that the business center is clean, organized, and properly stocked with supplies (e.g., paper, ink, office supplies.
I was in charge of monitoring office supplies and ordering replacements or new stock as needed to ensure that the business center is well-equipped.
I was responsible for greeting guests and visitors who come to the business center or office building, ensuring they are checked in and directed to the appropriate area or individual.
I was responsible for operating and maintaining office equipment such as printers, photocopiers, fax machines, scanners, and computers Counselor Trainee
Kiruddu buziga health center (Aug-2011-Nov 2011)
Key responsibilities
Register patients at the outpatient department.
Pretest counseling/ Posttest counseling..
HIV testing and counseling.
Sensitizing people of how to live a healthier life and how to control HIV AIDS.
Distribution of drugs.
Follow up on patient’s appointment.
Community out reaches
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