Customer Service Front Desk

Clairece Stewart

***************@*****.*** 520-***-**** Yuma, AZ 85364

Summary

Dynamic leader with a proven track record in nonprofit management, customer service, and team leadership. Skilled in fundraising, volunteer coordination, and event planning, with the ability to drive results and foster strong community relationships. Recognized for adaptability, operational excellence, and delivering outstanding service in high-pressure environments.

Skills

Team Leadership

Staff Management

Fundraising Strategy Development

Event Planning

Excellent Customer Service

Conflict Resolution

Data Entry & Reporting

Public Speaking

Quality Control

Financial Management

Work Experience

Restaurant Manager- Sweet Whispers LLC 02/2024 – 01/2025 Kailua, HI

Led daily operations and staff performance, training employees on customer service, operational processes, and safety standards.

Managed financial transactions, monitored cash flow, and reviewed customer feedback,

Optimized staff scheduling and adjusted shifts based on customer demand, improving operational efficiency and reducing labor costs.

Promoted teamwork and quality service, maintaining a positive work environment. Front Desk Lead- MCCS Semper Fit 10/2022 – 02/2024 Kailua, HI

Delivered exceptional customer service while managing administrative tasks, including document filing, payments, and complex scheduling for high-traffic periods.

Addressed customer complaints and resolved issues in a timely, professional manner, improving customer satisfaction by 15%.

Managed front-line communication, greeting visitors and directing them to appropriate staff or departments, ensuring seamless operations.

Trained new staff in front desk procedures, enhancing team performance and maintaining high service standards. Non-Profit Supervisor- Toys for Tots 10/2022 – 12/2022 Kailua, HI

Represented the organization at conferences, public events, and community outreach programs, establishing key partnerships and expanding brand visibility.

Led a team of 15+ volunteers and staff, setting clear goals, priorities, and ensuring adherence to quality control measures across all project activities.

Coordinated and executed donor outreach campaigns via events, emails, and social media, benefiting over 18,000 children in the Oahu area.

Orchestrated fundraisers and volunteer appreciation events, fostering strong relationships with local businesses and stakeholders.

Education

Buena High School Sierra Vista, AZ

High School Diploma

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