Customer Service Call Center
Resume:
Altricia Fray (Ms.)
Montego Bay
St James
# * *.*.
Telephone: 876-***-****
**************@*****.***
Professional Summary: I am a dedicated Customer service professional with over 5 years’ experience in customer service. I am a solid team player with a positive demeanor and proven skills in establishing rapport with customers. I am committed to maintaining a professional relationship to increase profitability results.
Special skills:
Cogent
Concerted
Complain resolution
leadership
Reliable
Resourcefulness
Communication
Work History
(Feb 22022-Mar 2025) Conduent: Customer Service Agent
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
(Dec 2019- Feb 2020) Teleperformance call center.
Plan and book services
Make travel suggestions
Check availability
Process payments
Send confirmation details to customers
Manage trip changes, refunds, and schedule disruptions
(Sep 2014- Nov 2019) J&J Pharmacy limited. (Supervisor)
Accounts payable clerk
Inventory clerk.
Ordering Inventory
Securing shipment
Performing quality checks
Maintaining Inventory
(2012-2014) Wendy’s crew leader
Customer service
Food preparation
Cleaning
Teamwork
Maintaining a safe working condition
Maintaining a professional appearance
(2010-2011) Bizniz service (Sandy Bay) Cashier.
Education:
(2010-2011) Kenilworth Heart Trust NTA
(2005-2010) Anchovy High School
Qualifications:
Caribbean Examination Council
Principles of Accounts
(3)
Office Administration
(2)
Social Studies
(3)
Principles of Business
(2)
English
(3)
Heart Trust NTA
Business administrations level 2 certificates
Cosmetology Level 1 certificate
References:
Omroy Jathan
Manager
Wendy’s Restaurant
Zomar Lyons
Manger
Wendy’s Fairview
Berthlyn Jones
Supervisor
J&J Pharmacy
Oshin Daley
Supervisor
conduent
*****.*****@********.***
41 Rose Heights
Montego Bay
St James
# 1 P.O
Dear Sir/Madam,
I am writing to express my interest in any available position within your esteemed organization. It is a great privilege to apply to such a reputable establishment.
I am a keen learner and firmly believe that diligence and perseverance are key to success in any work environment. I am a graduate of the Career Advancement Program, where I successfully completed Level 2 in Business Administration. This program has equipped me with a solid foundation in business principles and practices.
I have a strong interest in both oral and written communication, and I am confident that a role within your organization would provide me with the opportunity to further develop my interpersonal skills. One of my strongest attributes is my ability to work efficiently under pressure while maintaining a calm and professional attitude. Additionally, I am highly adaptable and can seamlessly integrate into new settings.
I am eager to contribute to your organization and look forward to discussing how my skills and experiences align with your needs. Thank you in advance for your favorable consideration. I am available at your earliest convenience for an interview.
Sincerely,
...
Altricia Fray
Contact this candidate